Radisson Hotel Muscat Panorama

We had a wonderful stay at this centrally located hotel. The location was highly accessible, the breakfast spread excellent, and the staff warm and welcoming. Ms. Sangita was especially kind and attentive, frequently checking that our breakfast was okay. The team also kindly accommodated my special dietary requests.

We had a very pleasant stay at Radisson Hotel Muscat Panorama. The breakfast was excellent, with a good variety of food, and the service was very good. A special thank you to Sanjitha & Raju for her & his outstanding support, kindness, and friendly service throughout our stay. She made our experience even more enjoyable. Highly recommended!

Formal Complaint Regarding Unprofessional Conduct by F&B Manager(Mustafa) Dear Management Team, I would like to file a formal complaint regarding an incident that occurred tonight at your Levant bar\. My friend and I ordered drinks and briefly left our table for about one minute to use the restroom\. If we had informed them that we were going to the restroom. When we returned, our drinks had been removed from the table, even though they had just been served\. We informed the staff immediately, but after asking each other what had happened, they simply told us they did not know\. We found this completely unacceptable, especially since we had already informed the team about the issue\. As a result, we asked to speak with the manager\. We were introduced to Mr\. Mustafa, who identified himself as the F&B Manager\. Unfortunately, instead of handling the situation professionally, he spoke to us in an extremely rude and disrespectful manner\. He stood directly in front of me and said, “This is none of our business\.” I am a Supervisor at Radisson Hotel myself, and throughout my hospitality career, I have never experienced a manager speaking to a guest this way\. At one point, when I told him that a manager should treat guests with respect, he responded by saying, “Who are you to tell me that? You should respect me as the customer\.” His behavior was completely unprofessional and far below the standards expected in the hospitality industry\. He raised his voice, spoke aggressively to me—a female guest—and made the entire situation extremely uncomfortable\. Even his own team appeared shocked and watched the interaction in silence\. I kindly request that you investigate this matter thoroughly\. If possible, please review the CCTV footage, as it will clearly show both the incident involving our drinks and the way Mr\. Mustafa spoke to me\. In my opinion, if disciplinary action is not taken, he should at the very least receive professional hospitality and customer service training\. A manager should set an example of professionalism, respect, and excellent guest service—not the opposite\. I look forward to your response and trust that this matter will be taken seriously\. Kind regards,

Housekeeping Review for Subham and Anandhu I would like to thank Subham from the housekeeping team for the excellent service. He was courteous, professional, and ensured that the room was always spotless and well-maintained. His attention to detail and friendly attitude made my stay very comfortable. I truly appreciate his hard work and dedication. Thank you, Subham, and keep up the great work! I had a pleasant stay at the hotel. The service department staff, especially Anandhu, was very friendly, professional, and always ready to help. The breakfast was good and fresh. As a suggestion, it would be great to include a few more Indian breakfast items, as this would provide more variety for guests. Overall, it was a comfortable stay, and I would recommend this hotel.