Our first time in Oman and at this hotel and it has been absolutely incredible. The room, the service, the breakfast and the access to the mall was amazing! They even surprised us with a congratulations cake. But the highlight was meeting Miron, he made us feel so relaxed and comfortable. He has been super helpful throughout our stay and would definitely consider coming again because of this. Thank you Miron. Overall it has been a lovely honeymoon trip.
Everything about our stay at Grand Millennium Muscat was top-notch. The staff made check-in seamless, and the room was immaculately clean and comfortable. Having direct access to the mall right from the hotel was super convenient. Great breakfast options, lovely pool facilities, and high standards throughout. Will definitely return!
I had a wonderful stay at the Grand Millennium Hotel, and I would like to express my sincere appreciation to the amazing staff who made my experience so memorable. A special thank you to Miron at the reception for the warm welcome, professionalism, and excellent service from the moment I arrived. Your kindness truly made a great first impression. Thank you also to Grechen at the coffee shop for always being so friendly, cheerful, and attentive. Your smile and positive attitude made every visit enjoyable. I would also like to recognize the Filipino gentleman and the Myanmar lady at the restaurant. Unfortunately, I don't know their names, but they were exceptionally courteous, welcoming, and attentive throughout my stay. They made every meal a pleasant experience with their outstanding hospitality.
My stay at Grand Millennium Hotel Muscat was truly exceptional and far exceeded all expectations. From the very first moment, the level of professionalism, warmth, and attention to detail was evident throughout the entire hotel. The staff are outstanding - extremely courteous, attentive, and always willing to assist, delivering service with genuine care and a welcoming smile. The food was absolutely delicious. Each meal was beautifully presented, rich in flavor, and prepared with great care and attention to detail. The variety and quality made every dining experience a true pleasure. The hotel’s ambiance is elegant, serene, and sophisticated. Every area is impeccably maintained, offering a perfect balance of luxury and comfort, whether for relaxation or business purposes. The atmosphere creates an immediate sense of calm and refinement. Special recognition goes to the General Manager Ahmed Ashfaq, whose exceptional leadership is clearly reflected in the flawless operation of the hotel and the consistently high level of service. The dedication to excellence is felt in every aspect of the guest experience. Overall, Grand Millennium Hotel Muscat delivers world-class hospitality and unforgettable service. I highly recommend this hotel to anyone seeking luxury, comfort, and impeccable attention to detail. I will definitely return.
This property falls well short of five-star standards, particularly given the availability of far superior accommodation options in the surrounding area. The rooms are noticeably outdated, with the bathroom in especially poor condition. The carpets appear dirty, and the curtains are visibly soiled, raising serious concerns regarding overall cleanliness. When I contacted reception to request basic amenities such as drinking water, my call was disconnected on three separate occasions, demonstrating a clear lack of professionalism and service standards. External noise levels are excessive, making restful sleep extremely difficult. In addition, the views are wholly disappointing, with rooms overlooking an IKEA store or blank shopping mall walls, offering no sense of comfort or ambience. Guests booking this hotel with expectations of relaxation or luxury will be severely disappointed. The property is in urgent need of a comprehensive refurbishment, and the reception team requires significant retraining, if not complete replacement. At a rate of £140 for one night, the experience represents extremely poor value for money and is simply unacceptable at this price point. While breakfast was good, this is the minimum expectation for a hotel claiming five-star status and does not compensate for the overall shortcomings. The only genuinely positive aspect of the stay was the room service staff, who were professional, efficient, and courteous. I was relieved that my stay was limited to a single night. By comparison, a previous three-night stay at Ibis Muscat provided a noticeably better experience, despite being a lower-priced hotel.
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