Availability
Description
Facilities: The hotel has 9 lifts and features 280 rooms and 54 suites. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.
Facilities
Pool
Spa
Restaurant
Business installations
Children amenities
Bar
Reviews
I had a wonderful stay here! The hotel is elegant, beautifully designed, and the rooms are spacious. The lobby is absolutely breathtaking, and the staff and room service were all very friendly, welcoming, and hospitable.
The hotel also has a beautiful pool, beach, and jacuzzi, creating a relaxing and peaceful atmosphere. I had breakfast here as well, and there was a great variety of delicious options. The staff and chef were exceptionally kind and attentive, making sure we were well taken care of throughout the meal.
Thank you for such a lovely experience. I would definitely recommend this hotel! 😊
The Grand Hyatt is a beautiful hotel - Beautiful hotel nice and comfortable. very good breakfast, the qualified and polite staff. The rooms are spacious and clean. when you walk in you're met with high ceilings, impressive giant stained-glass windows overlooking the pool, a statue of a horseman holding a falcon... it's traditional and comfortable. It's also family friendly - the pool is a good size with a lazy river around the outside and there's a separate child's pool, plus water fountains and a wooden ship for climbing. The staff and service were absolutely brilliant - extremely helpful, kind with our baby, engaged and a pleasure to interact with.
We stayed here 31st May - 2nd June for a few days of rest inbetween visiting family here and WOW. From the moment we stepped into the hotel grounds, every staff member we came across was polite and always so helpful. The check in lady was so warm and welcoming. The gentleman that showed us to our room again very warm and welcoming. The room was of good size, perfect for 2 adults. Lots of space and the bathroom was huge!!
The staff in the main concourse cafe were very polite and always on hand! I had probably the BEST chicken Caesar salad I have ever had and my mum had the chicken club sandwich which she said also was the best!
The breakfast options were tasty and delicious...So many options covering a wide variety of country specialities! The pastries were to die for!
The swimming pool and staff were incredible!! Me and my mum have thoroughly enjoyed our stay here and definitely will recommend to anyone!
Excellent hotel experience overall. The hospitality was amazing, the staff were very friendly, and the atmosphere felt calm and welcoming.
The breakfast was great, and I really appreciated how quiet and elegant the lobby was. Everything felt comfortable and well maintained.
I originally planned to stay for 3 nights, but the excellent service made me extend for another 4 nights, so I ended up staying for a full week. That alone says a lot about how wonderful the experience was.
Highly recommended for a getaway or anyone looking for a relaxing and enjoyable stay.
My experience at the Grand Hyatt Muscat was very disappointing. I would not recommend this hotel to anyone.
The hotel is extremely expensive, yet the quality and service do not justify the price at all. In many situations it felt difficult to get even simple things arranged. Staff often responded that things were “not possible,” and it required unnecessary discussion just to resolve basic requests.
Another issue for me was that the hotel did not feel Muslim-friendly. This made the stay uncomfortable compared to what I expected in Muscat.
What stood out most was that the lowest-paid staff members were actually the most kind and helpful people in the hotel. Unfortunately, the overall attitude in the hotel felt quite arrogant, as if it relies on its reputation rather than actual quality.
Cleanliness was also not at the level you would expect from a hotel that positions itself as one of the best in Muscat.
Overall, this stay felt like a waste of money. I will not return, and based on my experience I cannot recommend staying here.
