An exceptional experience! I truly appreciate the incredible attention to detail and all the hard work behind every little touch. The dedication, professionalism, and care of the entire team are clearly reflected throughout the hotel. Thank you for creating such a welcoming and memorable stay, it is truly appreciated!
For a hotel with the reputation and pricing of Bayerischer Hof, our stay was extremely disappointing. I stayed at Bayerischer Hof on November 10th 2025 to November 11th 2025, for $522. In my experience, the room did not match what I understood from the booking/photos. We booked a room that, based on the listing and photos, appeared to include both a king bed and a separate twin bed, but were given only one king bed. When we raised the issue, we did not feel the staff handled our concerns appropriately. We also tried to book spa treatments during our stay but were told none were available because the therapist was absent. As a result, we were unable to use the spa services at all, which was disappointing for a luxury hotel. The room itself was dark, the couches appeared stained, and the décor did not meet our expectations for the price paid. One of the most upsetting moments was when no assistance was offered with luggage down the stairs. A staff member said, "I see you are able to do it yourself, so you won't need any help," and walked away. I also contacted customer service afterward and did not receive a response. Based on our experience, we felt the hotel did not provide the level of service we expected from a five-star property and would not recommend it. I have had this review challenged and removed multiple times despite describing my firsthand experience, which I find very concerning.
Stayed at this historic hotel for a couple of days. Exclusive and luxury hotel in the heart of Alstadt Munich. Walked around to Marienplatz and other places like St Peter's Cathedral, FrauenKirsch, Viktualien Market, Hofbrau Haus and other popular places. We even walked about 20+ mins to the river where people were surfing in thw river near English Gardens. Very convenient to Old Town. The Hotel has quite a few restaurants but we didn't try any other than the Champagne Breakfast Buffet. Tons of choices of fruits, breads and other breakfast items. Nice place to stay if you can afford the place and are not on any budget.
This is a fantastic luxury hotel with great amenities and beautiful rooms. The location worked well for our trip and was simple walking distance. The morning breakfast buffet was delicious and the sixth floor location was a great way to start the day. A credit for some room service made late night pizza and cheesecake all the better.
We stayed at this hotel for 6 days. The hotel itself is impressive — historic, elegant, and truly unique. The overall atmosphere reflects its long tradition and character. Breakfast was generally very good, with high-quality products; however, I would have appreciated a wider variety of vegetables. Our room was comfortable and had a pleasant view of the street. One thing we found unusual was the sauna area. Not only inside the sauna but also in the shared spaces, men were walking completely naked, which felt uncomfortable for us. Unfortunately, we experienced a serious issue with payment. The reception blocked the room price on our card three times. At check-out, they charged the full amount again instead of using the previously blocked funds. The extra money — more than 3,400 euros — has already been deducted from our card. We leave the hotel 2 weeks ago, and informed hotel about payment issues immediately. We contacted customer support, and they informed us that they would return to our case on April 7th. However, today is April 14th, and we still have not received any response or update. This lack of communication is very disappointing and concerning.
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