Milano Verticale | Una Esperienze

I had a really lovely stay at Milano Verticale last week. The location is excellent and probably one of the best things about the hotel. You can walk to so many places easily, and Porta Garibaldi station is just a few minutes away. I really liked the mix of old and new Milan around the hotel. You see the beautiful old trams going by, then a short walk away you have the very modern Porta Nuova area, Piazza Gae Aulenti, Corso Como and lots of shops, restaurants and cafés. Bosco Verticale is also nearby. The hotel itself is modern, clean and comfortable. The front desk staff were very nice and welcoming, and everything felt easy from check-in onwards. I had a very enjoyable experience and would definitely stay here again. Great hotel, great location and a really good base for exploring Milan.

Everything about the hotel is excellent. The rooms are modern, spacious, and well furnished, and the lobby is comfortable and welcoming. I would also like to especially thank the hotel manager, who is an amazing lady—very supportive, professional, and knowledgeable. She truly represents the level of hospitality I expected. However, our check-in experience was extremely disappointing. The receptionist, Julia (or Julie), was very rude and unprofessional, despite the fact that I was traveling with my family and young children. She insisted that my 6-year-old child should sleep alone in a separate room, even though I had booked a Junior Suite with an extra bed. When I politely asked to speak with a manager to clarify the situation, she became visibly upset. Instead of a manager, she brought a male supervisor (the one wearing glasses), who was just as rude and unhelpful. Rather than listening to our concerns or trying to find a solution, he simply repeated what the receptionist had already said. Unfortunately, these two employees left us with a very negative impression of the hotel. They would benefit from better training in customer service, professionalism, and how to welcome guests with respect and courtesy. A warm smile, empathy, and a willingness to help can make a huge difference—especially for families traveling from abroad.

The hotel itself is excellent. The location is perfect, our Junior Suite was spacious, comfortable, and offered a beautiful view. The room was clean, the facilities were well maintained, and once I was finally checked in, I genuinely enjoyed my stay. However, it’s just that the check-in experience was unexpectedly stressful. I presented my valid Italian residence permit (permesso di soggiorno), but one receptionist, Federico, informed me that it was not sufficient and insisted that I first obtain authorization from the Questura di Milano before the hotel could accommodate me. The nearest Questura (Via Fatebenefratelli), is ~20min. by foot. I also offered to provide a digital copy of my passport, but this was not accepted by Federico either. Trusting the information I had been given, I made the round trip to the Questura and returned to the hotel. Upon my return, a different receptionist, she was the loveliest by the way, seemed genuinely surprised that I had been sent to the Questura at all and was able to complete my check-in. I am still unsure whether this resulted from a misunderstanding of the hotel’s procedures or an incorrect interpretation of the identification requirements…or Federico just had a bad day (which we all do, I completely understand) and I’m just the “lucky one” that day. Either way, I hope the hotel clarifies its check-in process so that future guests, particularly immigrants in Italy with a valid permesso di soggiorno, do not have to spend part of their stay making a round-trip to the Questura. Despite this unfortunate start, the hotel itself was wonderful, which is why I am still happy to give it four stars and would still recommend to friends visiting Milan.

A gem if a hotel- non so hidden yet rather understated. Ideal location if you want to live like successful local: Brera, Cso Como, cool young Cinatown, skyscrapers, Eataly, great restos, both city parks - all in 2 to 10 minutes beautiful walk and no “city center” hustle. Quiet, modern, comfortable, great rooms, fresh facilities. And above all - hospitality that’s more than service. We had an intricate itinerary and needed to modify in a way booking and honestly left little hope to succeed. Viviana at the front desk resolved while me and my travel companion literally had a glass of water, no additional questions. A grand hotel level of savior fare. Recommend 100%