Hotel Silver

disappointment regarding my recent stay at the hotel. * We were asked to pay additional fees that were not clearly mentioned at the time of booking. * We were asked to provide copies of the ID documents not only for all adults, which I can understand, but also for all the children. * There were no proper sheets or blankets available to cover ourselves during the night. When I asked for blankets, instead of providing them, I was simply told that the air conditioning could be turned off. * The cleanliness of the room was also far below what I would expect from a hotel. We even found dead mosquitoes in the room,. attitude of the night manager, which was particularly unhelpful and contributed significantly to our negative experience. I want to make clear, however, that the other members of staff were pleasant and helpful. The overall experience was so disappointing that, from the very first day and shortly after checking in, I seriously considered leaving the hotel. I can confidently say that I will not stay at your hotel again, and I wanted to make you aware of the reasons behind my dissatisfaction.

The hotel was clean, comfortable, and very well located. The staff were friendly and helpful, and the room was spotless with a very comfortable bed. Everything was perfect from check-in to check-out. I would definitely stay here again and highly recommend it! 🎉🤩

Nice hotel located between Milan and Malpensa airport, convenient if your working nearby.. not so convenient if it's the city centre you want. Staff were polite and friendly. Check-in was easy, rooms were clean and comfy, bathroom with the two showerheads was a bit qwerky.. no water to drink in the room. Plenty of hangers. Ate once in the onsite restaurant and was pleasant enough. Breakfast was adequate. Wouldnt have an issue staying again if in the area.

For us, this was the worst hotel we have ever stayed at. The overnight stay was a gift, so we thought we would treat ourselves to one additional night. We arrived on Sunday, and the check-in went smoothly at first — until we found out that we couldn’t have our two-course dinner that evening. Since there was nothing appealing nearby, we took the metro to Milan for dinner. The next day, we wanted to have the dinner that was included in our booking. When we arrived for the welcome drink, nobody paid attention to us — the TV seemed more important. For the menu, we were only allowed to choose from two limited dishes, and later we were presented with a bill for our drink and a service charge of €4 per person. We complained, as this should have been included in the package according to the voucher. The waitress then said it was fine, that we only needed to pay for the drink, which she charged to our room. As soon as we got back to our room and wanted to enjoy the whirlpool, the phone started ringing — six times in a row. Shortly afterward, the staff appeared at our door, insisting that we pay immediately. Please note that everything had already been paid in advance except for the last drink. We did not feel welcome here, nor like guests who wanted to enjoy their stay and experience Milan. This location is a disaster BAD SMELL, and no sense of hospitality instead,guests are treated poorly and bothered.