Duo Milan Porta Nuova, A Tribute Portfolio Hotel

Fantastic Stay near Milano Centrale Spent 2 nights at Duo Hotel Milan and was thoroughly impressed. You can't beat the location—it's just a short 7-minute walk from Milano Centrale station, which makes getting around Milan completely hassle-free. The team took great care of us, upgrading us to a suite as a Bonvoy Lifetime Titanium member, which made our stay extra special. The suite was spacious and comfortable, and breakfast was consistently good each morning. Excellent service, brilliant status recognition, and prime location—will definitely return!

Stayed two nights in September. At check-in we declined housekeeping for the stay, and the front desk confirmed it was noted. Staff entered our occupied room twice anyway, without knocking or announcing themselves. We were in the room both times and were undressed on both occasions. The room had no privacy latch, and the deadbolt did not work. There was no way to secure the door from the inside. The hotel acknowledged in writing that the entries resulted from operational errors. I happened to be undressed both times. Someone else could be asleep, in the shower, or traveling with a child. The hotel's response was to offer 20,000 Marriott Bonvoy points, conditional on signing a document that would have required me to release all claims regarding my stay and to agree not to post comments or reviews through any channel — including through family members, friends, or other guests. I declined to sign, which is why you're able to read this. This document makes me believe that this is not the first time an incident like this has happened The room was small but acceptable, and the location is convenient for the station though there isn't much around it. For the remainder of the stay neither of us could leave belongings in the room or feel secure behind a door we had no reason to trust. If you're traveling alone, traveling with family, or would simply like to know that your door stays shut, consider booking a different hotel

The room was spacious, clean and modern. The service was proficient and quick. I appreciate the service from the manager after the taxi to the airport cheated us on the fare. It's not that much money. The difference was $45 but as I always get cheated on taxis every time visiting Italy, I feel that the system should be fixed by having customers raising complaints. To be honest, I didn't expect the taxi to refund my money because they asked us to pay cash. Fortunately, we didn't have enough cash so we split the bill 100 euro cash and 50 cc. After receiving the solicited feedback from Marriott, I didn't expect some one would follow through. But Angelo Portaro reached out to me and contacted the taxi company to refund my money through cc. This is the level of service that shows commitment to customers' satisfaction. It's more than providing a room in a foreign city. It's guaranteeing an experience that makes the customer feel secured and protected in a strange environment.

We had a really nice 4 night stay here during a brutal heatwave. Most importantly the AC worked great! All the staff from front desk, bar, breakfast, cafe, housekeeping, were friendly and helpful. The location is really good, close to central station and there are lots of good restaurants around. This was our second stay here, would definitely come back if in the area again.