Absolutely wonderful stay. Friendly, helpful and attentive staff. It’s such a unique and enjoyable hotel, the decoration style is so warm and inviting and this is one of the most comfortable mattresses we have ever stayed on. We especially loved all the public spaces available to work and relax. Looking forward to returning.
Stop looking for a good place your at the BEST place my wife and I we had a very good experience .The staff is very nice the service #1 i highly recommend Aethos to anyone the location is very good u are at 2 minutes from everything its right in front of navigli canal u can find more than 100 restaurants very busy at night its a very safe area a lot of polizia presence they are very friendly. 5 minutes away from duomo in taxi or 15 minutes walk . Thank you to all the great staff of Aethos hotel
The hotel was booked as a birthday present so I wasn't sure what to expect, but the service, location and amenities were exemplary. The reception kindly upgraded us to a junior suite and we received a high level of service from all of staff. From the staff at reception, housekeeping and the breakfast service (especially Barbara) all of the staff provided a great level of service. The hotel itself is very much a boutique hotel with great aesthetics. The location is a 10-15 minute walk away from Milan's main attractions and close to the metro and trams. I cannot speak highly enough of the service. I feel all of the staff buy into the Aethos ethos and were on the same wavelength in ensuring we had everything that we needed and taking care of their guests. The breakfast was great with a fine choice of dishes and and continental items. We had such a good stay that I would venture to their other locations in Sardinia and Portugal just to experience the service in a new location. I highly recommend this hotel.
The hotel is very clean and well maintained. Location is perfect, close to restaurants and bar in Navigli area and walking distance or public tram to Duomo. It gives a feeling of all inclusive resort even though it’s in a city. Guests are allowed to walk anywhere and anytime. The staff are very polite and friendly. They are all very helpful and alway willing to help to accommodate when being asked something rather than just replying not possible and stick to the formal rule (which is very common in other hotels).
Worst hotel experience of my life, do not go there it’s not worth your money and it doesn’t come anywhere close to a 5 star hotel. I don’t know where to start describing my bad experience with aethos. To get to our room we had to pass by a bouncer outside who was rude every single time we wanted to go inside the hotel, even once dared to push me with hands as he thought I wasn’t a hotel guest. Then when you go in there is only one person at the reception of this 5 star hotel and u might have to wait 20 min to be able to check in or talk to reception. To get to our room we had to go through the bouncer. The reception, a coffee shop, an outdoor terrace and then another bar restaurant and then we can go to the hallway to our room lol. Inside the room the decoration is nice but it’s a ground floor with barely any daylight and the soundproof is so bad it feels like the people on the other rooms are standing at ur door. One night our neighbors were having a party and we could hear everythin it was a nightmare . All of this was really not worth the 700€ a night we paid but what made me nuts as to go and write this review is that this hotel hires really incompetent people and doesn’t value st all respect or 5 star service in any way . When we checked in they pre authorized the total amount of the stay on my card + 100€ extra for every night we stayed. I found that weird but I said ok. After a few days as I was sleeping my husband sends me that they blocked 1025€ more on our account. I went down to the reception to ask what’s going on the lady there Selena, tells me she doesn’t know to understand those things she needs to call administration. I said ok we will do that upon checking out. As we were checking out it was still only her there and now by magic she decided she can help us and understands the matter. So she said her colleague did the hold by “mistake” at night and she will release it right away. Of course it’s a 5 star hotel u believe them. I travel to Paris and back to my home country and now it’s been 2 weeks. They haven’t released the money and when I call them they DONT ANSWER, they DONT ANSWER EMAILS. They answer WhatsApp’s with automated like responses saying they released the money and now it’s my problem, without any proof or anything. I contacted the bank and the bank says they haven’t and that they need some proof and void invoices; I asked the hotel and they simply refuse to answer me. I really hope before booking there u read this message and don’t set foot in this mediocre place
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