We were thrilled to find Room 11 available! This property is so charming and well appointed. We enjoyed relaxing, the bed was unbelievably comfortable. We stayed for breakfast by the fireplace and were very impressed with Matthew, our server. He went above and beyond to make sure we had everything we needed. He really made our morning comfortable.
The Cadillac House Lexington, Tapestry Collection By Hilton
Address: 5502 Main StAvailability
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Facilities
Reviews
We came here as a mini honeymoon since our plans of getting married here fell through because of personal reasons. Barb at the front desk was amazing trying to get our room cleaned when my knee was bothering me after walking around town all morning!!! Johnny the bartender was amazing also!!!!
Multiple Hilton Diamond member, wanted to check out what Lexington had to offer. Ended up going with the apartment unit. I think it was the King two bedroom suite. What a nice little retreat that was. Staff was great. Helpful and friendly. The bar and restaurant was very good. The rockers on the front porch were a nice touch, and a nice location to hang out for a time. The gym was also pretty impressive. With a small footprint, they provided almost everything a person could need. If I could make one recommendation, a range of 5lb to 25lb kettle bells would make for a very nice addition. Some people only train with kettle bells. Service was good. By this I mean the service was excellent from each staff member. At times while the location may not be hopping, a staff member may be off attending to other duties or on break, meaning they aren't always standing at their post/position/bar/pedestal. This is understandable. We could easily go with the flow, but for some guests this can be an issue. We were a little disappointed by the lack of beach access. The harbor was under construction at the time we arrived, and access to the beach was severely limited. This is a temporary inconvenience that wasn't a deal breaker, and after hearing from the staff members, it seems like this was long overdue for maintenance. My spouse wanted to put their toes in the water for thirty or so minutes, and we did manage to find a location to do just that. We were happy about that. There is only one downside that isn't able to be controlled. The traffic on the street can be loud. On the porch when having a conversation, or depending on which room you acquire, you can hear it in the room. Not a deal breaker, but just know it's there. Some people like to rev engines, or modify exhausts, etc. Our room was as close to the road as it gets, and while it was noticeable, it wasn't a deal breaker. It was still an excellent experience. It's both quite and peaceful, but also loud - if that makes any sense. The Cadillac House is on the list to experience again. It was just that good.
My fault here but make sure you get the rate locked in with discounts before staying, otherwise it is the most expensive in the area to stay there. Also, it was odd to not have a welcome/list of Inn amenities booklet in the room and also the lack of a pen. But it had a bathrobe.
Wow! I'm so impressed with the professionalism and willingness to help from Jessica Bitel at the Cadillac Hotel. I booked through a third party originally—never again! I might add. I called the hotel to make dinner reservations for the night I thought we were booked for. Jessica informed me we didn't have a reservation. Mind you, it's for Valentine's Day, and my husband and I already have tickets purchased at the theater across the street. Jessica proceeded to advise me to call the third-party booking site to resolve this, and I did. I was able to cancel and book through the hotel directly with my Hilton Honors. She helped us through a stressful situation. She was great! Because of this, I learned a very important lesson. Did you know that when you book on a third-party website, if they don't send the transmission to the hotel, you don't actually have a booked room? Did you know booking through the hotel directly is a better price than the third-party sites? Yeah, me neither, until today, and because of Jessica, I will book directly through the hotel from now on. Thank you. We're excited for our upcoming stay!
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