Xochimilco, Coyoacan And Frida Kahlo Museum Tour

This is a SCAM!!! They never showed up to pick me up! They were supposed to pick me up from my hotel at 8:30. I waited at the entrance from 8:20 until 9:45 and they NEVER SHOWED UP!!! They did not reply to my messages, they never wrote me before or after the supposed tour, and now i am waiting for Viator to solve the issue and refund me, but apparently the tour company is not replying to their email either! Total SCAM!!!

Fun tour; our pickup was an hour late without communication but we did get going finally. Could have ditched the 2 stops for shopping. It would be best of the Frida Kahlo tickets were included in the tour and ditched the shopping. We had a fun group and we were glad we went!

One person in my party wasn’t feeling well, so I tried to reach tour operator through sending a message as well as calling them on provided phone number. Both were unsuccessful in getting any response. Phone calls went to a place with instructions in Spanish and the options provided were useless, eventually disconnecting the call.

Great tour of Coyoacán and Xochimilco! Could have skipped the university tour but it was nice to learn about it.

You all never picked us up and let us know an hour late that the transportation had broken down. We canceled.

The worst tour guide ever, I waited at the pick up point for than half an hour and no one showed or came to pick me up. They have wasted my time. Will cancel the other packages I have booked with them So bad 👎🏻👎🏻👎🏻

This was a great experience. Julio, our tour guide was absolutely amazing. He was very dedicated and detailed about everything.

Unfortunately, the tour was not as expected and we had many hours in the van. It took nearly two hours to pick up all passengers in the morning (from 8:30-10:10am) before we journeyed North. We were taken to a jewelry shop that was not described in the tour. This added close to an hour of traffic and an unwanted stop in the wrong direction from the described tour. When we arrived at University to see the Diego Rivera mural we saw a small mural outside the gate; not the large beautiful one advertised by the tour group. The university was closed for holiday so we could not see the more famous mural; we were not told this ahead of time. The boat ride was enjoyable and the best part of the tour. We ended up leaving by Uber early because the tour was already 7hours and we were not yet at Frida Kahlo’s home. I do not recommend this tour.

Nothing good. Bad organization started with the pick up. I was picked up at 8:15 and the tour started not before 10:00. I had to stay in the bus all the time. For some reason we had to wait for some passengers. We had to visit first thing in the morning a silver workshop for which I had no interest at all. Frida Kahlo part is only for 5 minutes for taking photos from the outside. So the title of the tour is misleading. Don’t have any illusions of visiting the museum. When we arrived at Xochimilco our boat was not reserved. We were offered the alternatives of waiting for at least 30 minutes or cancel the tour. When we asked whether we would be reimbursed the guide told us to contact the agency. I came back to my hotel after 9 hours, exhausted and regretted for taking this tour.

The tour description misled to include Freda Kahlo entry - what you get is the view of the outside walls. The tour operator and tour guide were arrogant on this and insisted despite clear documentation describing this. The tour guide had a poor handling of English and despite the tour describing g an English guide we received only partial English. Many of the sites included as part of the itenary are only glimpses of them that you get pointed out from a great distance. The overall service was poor, with little coordination and handling. When trying to manage the poor service with Viator and the tour operator- only received repeated poor service and arrogance. Definitely the worst experience- avoid at all costs

I was very disappointed that I never received my tickets to Frida home/ museum. That was the main reason why I brought the tickets. The title is very deceiving. I had to spend money twice and buy tickets to get into Frida museum/home.

Miguel and Sr.Martinez (our driver) were awesome. We saw a lot of Mexico City between the zocalo and Xochimilco. Discovered much about the area and its volcanoes, along with culture.

Spent three days calling and texting back-and-forth trying to get a pick up location. Tour was boring and multiple markets that weren’t part of the tour were money grabs. My English tour was 15sec increments of info cause they mixed the groups. We were rushed through every section and took a three second photo in front of Frida kahlo‘s museum. Tickets not included like description. Boats are cool but even the food on the boat, you’re told afterwards how much it cost. Guide was obnoxious and was actively annoying people infront of us. Wouldn’t recommend.

Booking this tour, I thought I booked a 5 hour tour including a ticket to the Frida Kahlo museum. That was not the case.... this is a full day tour with the first 3 hours spent to visit a jewelry shop (a partner of the TO I guess), then the Xochimilco and the museum outside.... As our guide said and i quote : "We will visit and take pictures from outside. Inside pictures are not allowed so you might as well say you visited" I would not recommend this tour. You may visit those sites on your own in half the time and money.

We couldn't have asked for a better time in Mexico. Our tour guide was passionate about his job. He was extremely knowledgeable about the landmarks areas and places we visited. We would definitely recommend this tour with Max.

Definitely A Day to Remember. We had originally scheduled a visit to sochimilico Frida Karla Museum however there was some issues with not being able to obtain tickets to the Frida Karla Museum however our tour guide maximiliano recommended other options which we chose to visit Mixquic. So happy we chose to visit the cemetery in a very small town outside of El Centro. We were honored to see how beautiful the locals decorated the Tombstones and remembrance of their loved ones full of color music food definitely one of the most memorable trips ever. The church San Andres de Mixquic was absolutely breathtaking. Thank you Maximiliano and our driver Andres.

What an amazing experience! First, we loved our guides, Gerson and Leticia. They shared great knowledge of the cultural significance and history of the areas and sites we visited. Without their narrative, behind the scenes, we would probably miss all the important parts of the trip. Second, combining Xochimilco, Coyoacan, and Frida Kahlo museum, made for a perfect full day adventure. We got to see those top attractions with smooth transitions, and even a few extra fun surprises that helped us appreciate important aspects of Mexican culture. And by the way, the boat ride in Xochimilco was really fun, with live mariachi on our boat! It was also more romantic than we were expecting. Thank you for a wonderful time in Mexico City!

We had a great experience on this tour. We appreciated being picked up at our stay and had a very insightful tour of the university’s notable art/architecture. Xochimilco was a blast and it was great having the guide navigating the experience for us. A big thunderstorm came through just before we were to go to the Frida Kahlo museum. Unfortunately the storm knocked out the power and we couldn’t enter the museum until it came back on. With unpredictable timing for power restoration, we left and returned the next day as our tickets were to be honored. Max was gracious as he stayed with us the whole time (over an hour) we were line for the museum to ensure we had no issues using the prior day’s tickets. Truly above and beyond!

After purchasing the package which was supposed to include a tour of the Frida House Museum, I expected we would be touring the museum. However once getting on the van the tour guide said we would only stop at the museum to take pictures of the outside of the house. I called and sent messages to the operator Y&D Travel and they did not respond. I then contacted Viator to request a refund for the entry tickets, that I did not receive and Viator message back to me was that the refund was denied. They said Y&D Travel told them they provided all services paid for, which is not true. I sent Viator screen shots of what I purchased and what the itinerary was supposed to be and even though we did not tour the museum which was part of the itinerary the refund was still denied. I would suggest purchasing tours through Viator if they are going to use operators who take money for services they not provide. In addition, I requested an English speaking tour, however the tour guide continued to speak mostly Spanish throughout the tour, since most of the people on the tour understood Spanish. When he did speak English, the explaination of what he was talking about was very limited compared to when he was explaining in Spanish. I wish I would be able to post screen shots of what was purchased, the itinerary and my attempts to contact Y&D Travel with no response. I have used Viator many times, but after this experience, im not sure I will use them again if they continue to use operators like Y&D Travel

We had an incredible tour, led by Carlos/Charlie! He was a funny and interesting guide who struck the delicate balance of providing enough information without talking too much or keeping us standing in one spot for too long. We learned some fascinating history about the university and the 1968 Olympic Games during our visit to UNAM. At Xochimilco our group had a private boat tour with a delicious lunch and drinks provided (for an additional fee). The boat ride was amazing, and we were even joined by a mariachi band for a while! We ended the tour in the Centro de Coyacan, where we were provided some free time to explore. We indulged in churros while we walked around the area, which has a very old church, shops, and restaurants. Carlos/Charlie wrapped up the day by walking us to the Museo de Frida Kahlo and sharing some of the area's history. Museum tickets are not provided in the cost of the tour; if you want to visit the museum you will need to book your own tickets. Even though the museum tickets were not included, this tour was money well spent! We had a great time and would recommend that anyone interested in any of these sites book a tour!

Lovely boat ride in Xochimilco! And really nice tour in the city. Our guide Susanna was explaining everything and we had fun!

I was not expecting to be the only client in the tour. So it became a private tour. Mr. Rafael is a great tour guide! Eddie , the driver was very courteous and drove safely! I had a great time as I was not rushed and enjoyed experiencing each location of the tour.

My feedback is not about this tour itself but is a complaint regarding the reservation: I had a booked a tour "Xochimilco, Coyoacan and Frida Kahlo Museum Tour" which included admission to the Frida Kahlo Museum (booking ref 1120456399), but we were taken on a tour which included University City but not admission to the Frida Kahlo museum. The Xochimilco part of the tour was very nice and Coyoacan is a very charming and interesting place. But because of the visit to University City (which, frankly, I could have done without), we did not get much time in Coyoacan, on top of not being able to visit the Frida Kahlo museum. The tour guide, Ursula, was very good, but I am very disappointed that the tour was not the one that I had signed up for.

It started with the description of the tour. It said in the description frida'museum included. And it didn't give no box to click add option once continuing with the purchase. Kindly the travel agent talked to me the same day. thay I booked this tour. Ok. No big deal however. The rest of the trip was a real crashing technique experience of how you can die in a car accident. The driver was cutting off every little car, big busses, everything on the roads. He even go on the lanes of pedestrians to make turns. He pushed the brakes so fast that the people in the back were bouncing like potatoes. A real time movie crashing experience. The tour guide could be more social. He has great humor and knows his tour. Xochimilco is a beautiful river that it gets difficult to enjoy. The boats held in the river like traffic in Mexico city, Los Angeles, New York. It is so many boats that hit into each other to get space to turn back and forth. That attraction could generate more tourism if the rravel company benefits the awareness of respecting the country with organization and respect to the people in the car by providing safety awareness workshops.

I loved the history and information the guide provided. I think less time at the jewelry place and more time at the university and Xochimilco would have been better.

This is a fantastic experience in Frida Kahlo Museum. Our guide Jorge was so kind, friendly and knowledgeable for making the day just amazing. Evening at the canals was a perfect ending to the day. I highly recommend this trip to know some different in Mexico City.

They never showed up to pick me up, and after calling and txting many times they said they had an accident and if i want a refund or to rebook,i said i want a refund but after a month i still have not received full refund,they dont answet their messages and reject me on whatsapp call

This tour was honestly just okay. The description is completely misleading - it makes it sound like it is a fully guided tour, but it is more like having a part time chaperone. I thought we would have a guide that would walk us through all the different parts of the neighborhood and the museum, explaining important historical facts along the way. Instead our tour guide only accompanied us in the car, gave us descriptions at each stop, and then left us alone to explore every place. It would be easier and cheaper just to buy your own tickets and get your own Ubers in this case. The guide was friendly but the tour description was 100% not accurate. The pro of this tour was the car. I appreciated that it was big enough to accommodate everyone comfortably

Natural setting for relaxation on a Mexican version of the Gondola. Ironically, the air was cleaner than those found in other parts of the city...

We had an amazing experience. Our guides Jorge and Martin were great. Very informative and respectful. The City of Coyoacan was beautiful. I highly recommend this tour.

I already requested a refund. They didn't show up at the hotel for the pickup. Lack of professionalism. The local partner did not answer the calls, answered WhatsApp or answered the phone!

Xochimilco fue muy bueno. Coayacan bonito pero supuestamente las entradas al museo de Frida Kahlo estaban incluidas y cuando llegamos nos informaron que no era así. Muy decepcionante

Le prix beaucoup trop cher 400€ Pour 2 personnes alors qu’en ce moment c’est 40€ par personne par contre le guide était excellent

Fue el museo de frida kahlo y las panzas de zochimilo, todo, desde que me monté a la van, el señor guía todo al 100, a todo dar ese maje!

I really enjoyed my tour with Carlos and the driver Ivan. Carlos was brilliant, he translated all the information, answered all the questions and even helped order lunch for those who were new to Mexican cuisine. We were all satisfied with the suggestions. While I could have spent more time in Xochimilco it's just not practical on a group tour and I enjoyed my taste for Frida Kahlo and Diego Rivera. They told us that the private option also includes a visit to the Frida & Diego Studio, or the Anahuacalli Museum; but I was very happy to see the Blue House.