Reuben safely got us to the destination and it was beautiful. I loved having a private tour guide. Money well spent. This tour company was very efficient and contacted us beforehand with all the necessary information to have a successful trip. Thank you Epic Journey!
About Activity
What's Included
Includes
- Tickets of entrance
- Private transportation
- Bottled water
- 1 little snacks bag
- Air-conditioned vehicle
Excludes
Departure & Return
Departure Point
- Traveler pick up offered
Itinerary
The pick up will be at 5 am at your accommodation in Mexico City. The transfer will take 4 hours to reach Tolantongo which is located in the State of Hidalgo. On our way we can do stops for toilet, to buy breakfast or if you need something else.
This aquatic center is divided into two sections. First we will visit the Paradise section where the 40 thermal pools are located. You will change your clothes on your swimsuit and water shoes. We will take care of your things you won't use safety inside the vehicle. We will spend 2 and a half hours in this section. You can enjoy the suspension wooden bridge, hot springs, the tunnel and the small waterfalls. Each pool has a unique design. By arriving early we will not find many people and the experience will be incredible being able to take beautiful photos. Afterwards we will visit the Grotto section where you will enjoy the waterfall, the grotto and the blue river. We will also be here for two and a half hours. You can buy food or have lunch at one of the restaurants. Before leaving you can take a shower and change into dry clothes
We will leave back to Mexico City. The return to your accommodation will take approximately 4 hours.
Language Offered
Additional Info
Cancellation Policy
Reviews
Excellent private tour! There were a few hiccups (tour company was not responsive leading up to the tour, driver was late, car was small/cramped) but overall still worth the experience. It is much better to go private so you can go at your own pace and not have to worry about large groups/schedules. I would book this tour again.
Great experience especially if you belong to the people who prefers to travel alone
Ari was our driver and guide for the day and he was absolutely amazing! He was so kind and kept asking us if we needed to stop or see anything. He was knowledgeable as well. He was a very safe driver and we had the best time at Grutuas de Tolantongo. The hot springs were unreal! I can’t believe I got to check this experience off of my bucket list. 10/10 would do this again. Honestly I was left speechless and just had a huge smile on my face most of the time. Having a private guide for the day for our group was the best decision. We got to go at our own pace and we also got to see everything we wanted.
This 3.5 hour~ solo ride was super worth it. Ricardo was prepared for our comfort! He had pillows and a blanket ready for us to nap and waited for us while we were in the hot springs. He also borrowed us waterproof phone bags for photos. We also stopped for water shoes and cafe de olla before the trip. On the way back we got birria quesadillas which were gigantic! Thank you!!
long ride in the car, but worth it. The tiered pools were nice, but the cave and waterfall were amazing! Also spend some time at the river less crowded. Driver was accommodating and friendly.
Ruben was the best! Could not recommend enough. He was a wonderful tour guide and made the experience. Favorite part of our trip for sure
Great experience. Pickup was seamless. The drive was smooth and quick. Ruben was really informative and kind.
Had a great time! Our driver Richard was super nice and attentive. He had pillows, chips, water bottles, toilet paper, and a blanket available to us. He did a great job explaining everything to us. I definitely recommend booking!
Went for a day trip. The travel to/from the springs was worth every penny and the service was fantastic! Our driver Gabriel was perfect. The venue has most things you could possibly want while you’re there including shoes, snacks, etc. so don’t feel like you need to pack too much. 11/10 would recommend.
My husband and I had the BEST time! It is 100% worth it. Our tour guide Ruben made the whole experience! He was knowledge and welcoming. Ruben was awesome. Everything was very well organized and went smoothly. Ruben got us there and back in record time. Highly recommend! Just beautiful. Viva la Mexico!
Our guide, Gerardo, was amazing. Not only did he pick us up at an earlier time we requested, but he made sure we had everything we needed. He gave us all the information we needed and was right there when we texted him we needed assistance. He was welcoming and hard working and we wish him the brightest future!
Excellent driver would definitely use again. Excellent experience at the hot springs and would definitely visit again
I had an absolutely amazing experience on this tour! Roberto Omar was truly an incredible tour guide. His communication was excellent from start to finish, and he was extremely patient, knowledgeable, and attentive throughout the entire experience. He made sure I felt comfortable, never rushed me, and went above and beyond to make the tour enjoyable. You can tell he genuinely cares about providing a great experience for his guests. This was honestly one of the best tours I’ve ever taken, and I would highly recommend this company and Roberto Omar to anyone visiting Mexico City. 🇲🇽✨
Roberto Omar was truly amazing! From start to finish, his communication was excellent, and he was incredibly patient, kind, and accommodating. He made the entire experience feel comfortable, enjoyable, and stress-free. This was honestly the best tour I’ve experienced, and Roberto played a huge part in making it so memorable. I highly recommend booking with this company you will not be disappointed! ⭐️⭐️⭐️⭐️⭐️
Had a great time at Las Grutas. Our guide, Ricardo, was friendly, professional, on time and a great driver :)
Tolontogo is an amazing spot everyone should visit if they get the chance. Our driver was lovely and we had a great time.
Lovedddd! Grutas tolantongo was so beautiful and I met some pretty cool people i really recommend it. Our guide Angel was so kind and helpful. The ride there and back is pretty bumpy but our driver did a great job taking us there safely!
Driver was friendly & walked us thru the park.
Our guide Angel was extremely patient throughout our entire trip. He was very accessible throughout the entire experience and guided us from start to finish! I would totally recommend for further bookings around Mexico.
This trip was incredible! My guide was extremely personable, accommodating and attentive. He gave me fantastic tips to make my experience as a solo traveler the best experience possible. I highly recommend any tour with these folks. They are very professional and knowledgeable. I will definitely be booking more tours with them in the future if I have the chance.
The drive is long… but well worth it. Gorgeous scenery with an unforgettable experience. Our driver Gerardo made the trip even more memorable.
Gabrielle was very professional. Thanks so much for a great experience. 👍
The drive isn’t as long as the website says , but maybe on the day I went there just wasn’t as much traffic. I went in July. Definitely worth your money and time. Noe was my driver and he was amazing. He want above and beyond. Had water for us, chips, flashlights and iPhone water proof cases for us. Don’t forget to wear water proof shoes.
We had so much fun, it was worth every moment
The overall experience was fantastic. Despite not being able to go to the caves due to poor weather there was plenty of time to enjoy the baths, food/drinks and scenery.
I had an entire car to myself which meant I could lie in the front seat and sleep for 3 hours because the pickup was at 5am. The guide explained everything and then let me explore. Ricardo was very lovely and accommodating. I really recommend the experience.
I really wish I could give this a higher rating! We really wanted to hit up Tolantongo while being in CDMX but didn’t want to go with a big group because we love to do as we please. And then we found Epic Journeys!!!! Paid securely on their website and heard back from them through WhatsApp right away. Ricardo, the best tour guide, reached out to me the morning of to let us know he was on his way. He picked us up in a nice sedan. Gave us a bunch of insight on the city and things we were driving by. He let us know how long it would take and what the plan was. When we arrived he walked us through everything and let us venture out. Gave us clear instructions on how to get ahold of him and our length of time we had at each part of the resort. We couldn’t have asked for anything better. Ricardo is very calm and friendly and answers all your questions. Be ready for lots of steep stairs and hills. But also be ready for a great adventure!!!
Driver got us there in 3.5 hours. We could have stopped for 60 pesos water shoes at 100 different shops but he brought us to one that costed 180-200. Half of the pools were closed for cleaning. They ripped us off on the locker price 250 instead of 100. River was brown because of sediment post rain. Overall not the best day for the price.
Amazing start to finish. Our guide was professional and friendly. Everything went smoothly. Booking was easy and the price was totally worth it. Nothing bad to say at all!
Ruben was an amazing host/driver. Highly recommend choosing this tour adventure for your trip to the hot springs. Really would do this again in the near future. Thank you!!
Amazing! Such an incredible experience, going private was so worth it! Ricardo was the best, he informed us of where was best to go and the history of the place but also gave us privacy and time to enjoy the park by ourselves! We chose to get the zip line to the bottom is was amazing! We got there early and left as late as possible with enough time to enjoy the evening in Mexico City!!
Booked this private tour through Viator for myself and my wife. We were promptly picked up at 5am at our hotel in Mexico City by our tour guide in a full-sized, air conditioned van. We were able to easily sleep in the van and we woke up four hours later in Tolantongo. At 9am, the grounds are pretty empty and you have your choice of where you would want to go. It starts to get busy around 11am and that's when your guide takes you to the next area. The hot springs are even better than you see on social media. Not only do you get to hang at the picturesque, infinity pools, but you also can climb through caves and lounge in warm rivers with clear, blue water. This was undeniably a highlight to our trip to Mexico, Epic Journey is a legitimate tour operator, and Gerardo Fuentes was a safe driver and helpful guide.
This was such a great experience. We were a little shocked that we were picked up in a personal car opposed to a van! Felt more like an uber ride opposed to a tour guide. However, he was very pleasant and nice. He was very patient also. Beware that this park is not for the week. Many hills and steep inclines. The pools were very nice and the zip line was amazing. Manage your time wisely so that you can enjoy all the park has to offer. The food was great in my opinion. Be sure to choose a tour option that jncludes food because ours didn’t. Otherwise, you’ll have to pay for food! Loved this and would do it again.
We had an amazing experience our driver Abraham was excellent, on time, courteous and brought us back to the city before our anticipated arrival so we were able to make our next activity on time. He also provided us great insight and knowledge about Mexico City, Grutas Tolantongo and more. 10/10 stars for our driver and the company.
Amazing destination! Hot springs, waterfall, grotto, river in beautiful mountains. Our guide was on time and gave us good tips. Summer months are rain season; weekends are overcrowded. Pick up and drop off at the apartment was the main reason we chose Epic Travel. We are now ordering another trip with them. Tip for those who wear glasses: They will get foggy in the grotto and tunnel - either have your goggles on or dip your glasses in the warm water to defog them. Water proof pouches for phones are best bought ahead of time in any mall in Mexico City. Use your phone flashlight when in the tunnel - it has unexpected drops, but it was so much fun!
We did the private tour to Grutas Tolantongo, and it was truly one of the highlights of our trip to Mexico City. Everything was very well organized from the moment we were picked up, and the whole experience felt smooth and comfortable. Having the private tour made a big difference because we could go at our own pace, stop whenever we wanted for photos, and really enjoy the incredible scenery without feeling rushed. A special thank you to our driver, who was extremely kind, professional, and attentive throughout the entire day. The drive is long, but he made it very comfortable and safe, and his friendly attitude made the experience even better. Tolantongo itself is absolutely breathtaking. The turquoise thermal pools on the mountainside, the cave with the warm waterfall, and the beautiful canyon views are something you have to see to believe. If you are visiting Mexico City, I highly recommend doing this private tour. It’s an unforgettable experience and definitely one of the most unique places we’ve ever visited. Thank you again to the team and our wonderful driver for such a memorable day!
Our tour guide, Ari, was an absolute delight. He was incredibly kind, helpful, and spoke excellent English. He ensured that we were well taken care of throughout the tour and made sure we were comfortable. Ari’s enthusiasm and positive attitude made the experience much more enjoyable. He was always attentive to our needs and provided us with valuable tips and tricks about the park. He even showed us some hidden gems, historical facts, insight of mexico and made sure we had a great time. The park itself was fascinating and full of interesting sights. The water in the waterfalls was warm and inviting, and I highly recommend visiting.
Gerardo, you have made our experience worthwhile! You gave us all information and let us enjoy the place. Thanks for the toilet paper! Above all thanks for bringing my husbands sunglasses after he forgot it at Toleantego. You did not have to but you did. You are not just a good tour gods bit a decent human being.
We had an absolutely amazing experience with this tour company on our trip to Tolantongo! The tour was easy to book and the communication was clear, friendly, and professional. Everything was perfectly organized, and our guide was so kind and attentive. He took us to one of our best meals in our trip to Mexico (barbacoa de borrego). Having a guide made the long day trip so smooth and stress-free. Tolantongo itself is beyond stunning — the bright turquoise thermal pools built into the cliffs feel unreal, and the warm water surrounded by mountains is pure relaxation and rejuvenation. The caves and waterfall add such a magical, adventurous vibe, and floating in the river was so much fun. It’s the perfect mix of beauty, peace, and adventure — an unforgettable experience! If you are in CDMX you definitely should squeeze in this day trip! I would also highly recommend this tour company to anyone visiting Mexico. Professional, kind, fun, and truly top-notch service!
Ricardo was an excellent driver and guide. His car was clean, his driving was safe, and most importantly, he was very responsive whenever we had questions or needed anything. He also provided great recommendations for activities and places to eat, which made the experience even better. That said, the vehicle choice was a drawback. The tour involves roughly nine hours of driving, and a sedan is not appropriate for that length of time. For a trip like this, a larger van—or at minimum the option to upgrade to an SUV—would make a big difference in comfort. I would still recommend the tour because Ricardo was fantastic and Tolantongo is a unique and worthwhile destination. However, if another company offered the same experience with a larger vehicle, I would likely choose that instead. Even as someone in my mid-20s and generally comfortable with long travel days, the extended time in a sedan left me quite sore, so others may find it even more challenging.
Such a pleasurable day, truly magnificent day out. Was a long drive but truly was worth it! Lovely warm pools and the caves were a dream to be within! Once in a lifetime trip.
Gabriel was an excellent driver and showed us around Grutas Tolantongo, pointing out where everything we needed was. We had such a lovely day.
Naz is our driver. He is very chill. He lets us enjoy our time, not rushing us at all, and lets us sleep during the ride to and from the area.
Jose Gerardo was an outstanding driver and guide. He was punctual and ensured a safe and comfortable journey. Upon arrival, he provided us with a detailed introduction and helped tailor the best activity route based on the weather conditions. We truly had a wonderful experience. On our return trip, he kindly stopped at a roadside restaurant at our request, giving us time to pack some delicious local lamb soup. We were completely satisfied with his service and highly recommend him.
Roberto was a wonderful and patient guide that made our trip to Tolantango very special. He was on time and very polite. Definitely recommend this company.
A great experience. The tour guide was very friendly, knowledgeable and was easy to talk with. Ari made the experience 10/10
Loved this private tour, wish we have more time there. I highly recommend this adventure with this company. It's a long drive, but worth the experience. Nazar was great and a very good driver. He shared his life experience as well as knowledge of the area. My family and I thoroughly enjoyed the experience and relaxation in the warm water. Tolantongo is a must see ❤️
This excursion was very fun! We were in the beautiful mountains, with crystal blue water. Our host Damian was the best!!
The tour guide has stolen a pair of sunglasses worth $330 and the company did not take accountability or action and called us a scam!!! We went on the tour on Oct 18 and when we went on the zip line tour we left our personal items with the guide. That was the last time we have seen the sunglasses. After we got back, on Oct 20, we sent a message to the guide asking about the sunglasses but he did not reply. Two months later he updated his WhatsApp profile picture with the exact same pair of sunglasses on this head!! We reached out to the company and the tour guide said that the pair was from his friend and was fake 😅 which was clearly a lie. The company insisted that it was "forgotten" when we had double checked the vehicle for all our belongings when we left the car and it was not there. For proof, I have sent a picture of me wearing the sunglasses before the tour and screenshot of the conversation with the tour guide. With all the clear evidence, the company said that "we don't have an investigation department", claimed this to be a scam and refused to pay any compensation or follow up. Please avoid if you can at all cost!!! You could loose more valuable items!!!
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