Everything the Sheraton should be! Nicely sized and well maintained rooms. Was there for work and the extremely attentive service went a long way in bringing me the comforts of home. Outstanding room service that was quick and tasty was very appreciated. I am a Titanium Elite member through Bonvoy and would absolutely rank this Sheraton amongst the best.
Location of the hotel is great. Right on Reforma in front of Angels. Rooms are good (slighly old style - but nothing boring). I could hear sound from upper room (mainly chair I believe). Club lounge is good (found vegan and vegetarian options on daily basis ). I used Gyn for one day - very spacious and plenty of equipments. Food in restaurant is great (Including Vegan options).
Excellent hotel in a great location. Right in the center of reforma with plenty of shops and restaurants within walking distance. Great service the front door is almost always held open by a doorman even though they have the automatic rotating doors. Corporate price makes this hotel affordable for my company. Easy to find something to eat whether it be quick bite to eat or fancy sit down restaurants. With status and access to the lounge on the 18th floor you get breakfast included and other items you can grab throughout the day. Overall excellent hotel.
Classic Stay with a Great Lounge Experience I’ve stayed at Sheraton María Isabel before, and this time I felt the overall service has improved, which is great to see. That said, there’s still a bit of inconsistency depending on the moment or area of the hotel. What remains outstanding is the Club Lounge service. The team there is always incredibly kind, attentive, and genuinely focused on making your stay better. It really makes a difference. The location is one of the hotel’s biggest strengths, right on Reforma, which makes it very convenient to move around the city. If you can, try to get a room in the tower facing Reforma, the view is absolutely worth it. It’s an older, classic hotel, and while you can feel its age in some aspects, it still offers a solid and comfortable experience overall. As a nice touch, I really loved the macarons left as a courtesy in the room, a small detail that made the stay even more enjoyable.
This is an old hotel, rooms are small but equipped all essentials. The rooftop swimming pool is clean and heated but tiny and deep. Breakfast is great, we stayed 5 nights and everyday the foods are delicious and have different options. However, the bed is so soft which couldn’t support my back well. Bathroom was really old and outdated. The hotel needs to renovate to match the five stars Marriott standard. Give 5 stars cuz the service and employees are all friendly and nice.
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