Magenta By Kukun

DO NOT STAY HERE!!!! This is an apartment building without any hotel staff. Customer support is only through an AI chatbot that ghosts you. They do not respond to questions or complaints. I was supposed to receive a check-in email in advance with my room number and entrance code. That never arrived. It took 2 hours for me to check in because when I did finally contact someone, they gave me the wrong code. I had to try to contact someone again, and when I finally got in touch, they gave me 2 other codes to try. This company does not know the entrance codes to their own apartments. There was no hot water, and it was extremely loud (despite being on the 23rd floor) due to a nearby nightclub. I ended up booking another hotel and left after the first night without a refund. I will never stay in a Kukun branded hotel again.

Stayed on 22 floor. Room was nice and spacious and good value. Neighbor was loud, played music til 4am every night. Luckily I had earplugs and a white noise machine.

I had high hopes for this appart-hotel as the flat itself was very nice and clean, with modern decor. Unfortunately, the experience was quite disappointing overall. First of all, there's no air conditioning - which would be fine if it weren't so warm inside. Instead, they provide a fan that not only doesn't help much but also makes quite a bit of noise, making it difficult to sleep. To make matters worse, the surroundings are a bit noisy too. Communication was for me the major issue. There is no real reception — it's all virtual. I tried to reach them via phone and through the Expedia messaging system, but got no response. Only later did I find out that they're only reachable via WhatsApp, which wasn't mentioned anywhere clearly. Even then, they weren't very helpful, they couldn't even find my reservation with my name, reservation preference and apartment number- mostly just sent apologies but didn't actually resolve anything since I was seeking for a simple day use, or switching to an order apartment without waiting time, but it was impossible while they have a plenty of availabilities. Overall, this place could have potential, but the lack of proper communication, no airco, and the uncomfortable sleeping conditions made it a frustrating experience.

The apartment is large with cozy interiorism. Sadly, it was a total waste of money. We were assigned to room 2210, which has in terrible conditions. There were holes in the wall, the shower was broken, towels smelled like bleach. It is a damn sauna inside. They have a cooling device but it is not enough. There is no windows and make it unbearable to be there. Service is beyond terrible. They take forever to respond and are very aggressive and uncaring. The pool was filled with dirt and an enormous layer of bacteria. Do NOT stay here.