Mexico City IHG is built different! 🇲🇽😂 This is literally the ONLY place where I actually eat the IHG breakfast. If you know me, you know that says a lot! 🤣 The food just hits different in Mexico, and suddenly I’m waking up early for hotel breakfast like it’s part of my job description. IHG, whatever y’all are doing in Mexico City, keep doing it! 🌮🍳🔥
The cleanest hotel around far from downtown but they have a shuttle till 1pm if you wanna visit the basilica the employees are awesome recommend it 1000 percent they also have a taxi service very reliable and nice vehicles too
The room we received had a window in the bathroom and was mostly a very dark box. Requested a fridge, no fridges except in suites. Front desk didn’t know we were supposed to stay 32 nights! Could hear people showering and talking from the shaft where the window looked out at! Neighborhood is close to very bad neighborhood according to guest in hotel and our DiDi drivers. Stayed one night and would not recommend even that! The pillows were nice!
⭐⭐⭐⭐⭐ Exceptional Service and Total Peace of Mind! Hotel: Holiday Inn Express Mexico Basilica (Mexico City) My recent stay was outstanding, primarily due to the truly exceptional staff and the comfort of the hotel. The rooms here are a standout feature: they are large, spacious, and impeccably well-maintained and clean. After long days of travel, it was a real pleasure to return to such a comfortable and quiet space. The staff across all departments were consistently friendly and helpful, setting a wonderful tone for the stay. The complimentary breakfast offers a great variety of hot food, including scrambled eggs and many other delicious options, ensuring a filling start to the day. (My only minor suggestion would be to add croissants to the pastry selection, but the quality of the hot breakfast easily makes up for it!) The Incident that Earned the 5 Stars The true test of this hotel’s commitment came when I made a major mistake: I left my mobile phone behind in their airport transfer van. I called immediately, and the front desk staff went above and beyond. They instantly contacted the driver to check, confirming the phone was found and secured. When I informed them I was already on my way back to the hotel, they ensured the phone was brought to the front desk and safely handed back to me as soon as I arrived. This level of honesty, quick action, and integrity is exactly what gives a traveler complete peace of mind. I highly recommend the Holiday Inn Express Mexico Basilica. This team truly embodies the spirit of customer service! Only the negative is, expect a huge traffic from Airport/ city center to this hotel eventhough the hotel is nearby to airport and city center.
The rooms were impeccably clean and equipped with air conditioning, which was certainly appreciated. The beds were exceptionally comfortable, offering a perfect level of support. We found ourselves drifting off to sleep almost instantly. The atmosphere was wonderfully quiet and tranquil. The customer service was truly outstanding. We were also provided with complimentary transportation to the Basilica. The staff was absolutely wonderful, incredibly attentive, and went above and beyond to assist us. I would certainly recommend this establishment to anyone seeking a pleasant stay. Furthermore, we enjoyed a complimentary breakfast that was exceptionally tasty.
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