Hilton Mexico City Santa Fe

I had dinner at the restaurant and the server Julio Cesar was excellent. His kindness was greatly appreciated after a long working day.

At the pool, we ordered and they said they’d bring our drinks. Almost an hour and 3 reminders later, we finally got them. For some reason, mine was in a plastic cup. My husband’s non-alcoholic drink was in a nice glass, like everyone else’s. People after me were getting nice glasses. It’s weird it was just me? The entire time we were out there, I watched servers going to people (especially the lucky few on the nice chairs) to ask if they needed anything. Hours went by and I was not approached even once. 23 watched them offer chairs to other people. We had to ask for chairs. After sitting on the uncomfortable plastic chairs for a couple hours, I watched an employee shuffle a new pair of people to a couple deck chairs being vacated. They were on the deck chairs before the people even left, so we didn’t get a chance to go there. Most of the deck chairs were actually empty, just covered in people’s things as they swam for hours. It feels discriminatory. When we checked in the guy just gave me a key and said that’s it. No information about breakfast or any other amenities at the hotel. Everything is just very… I don’t know. It seemed that I was pre-judged and for some reason unworthy of quality service. Extremely disappointing. What a waste of money. Camino Real would have been a better idea.

Amazing hotel, the rooms are really cozy and have a great view of the city (If your on a specific side) Service is great, the room attendant even put my lobster in bed, it was so cute seeing that after coming back from a taxi. Food is great too, Haydee provided us with great service and my mother said “It was the best coffee during our stay” I got a personal pizza with only pepperoni, pizza is great. Dinner rolls are good and there was mini crunchy breadsticks, the breadsticks were a little messy though. Pretty great location, I was waken up by a motorcycle meet at 7:30 in the morning though. But on the bright side there is a mall under the hotel or you could go to Patio Santa Fe with a Taxi. Great hotel, would recommend.

Valet Parking… Liked the service offered by the receptionist and its team offered help with our luggage when we walked in. They had an event in the pool floor wasn’t able to take my little one to the pool due that it was an adult only… You guys should notify your customers when your having events due that some of your customers just like me travel with children if I knew that the pool was going to be occupied for this event I would've not booked due that the reason I got this reservation was so my little one would have fun playing in the pool...