B Urban Xaman

Rooms are pretty basic and with no acoustic insulation so every little noise on the floor is sounding like outside of your room.

Serious data security concern and dismissive response I was contacted on WhatsApp by someone impersonating this hotel and referencing my real booking details, attempting to obtain my credit card information. This indicates that my reservation data was accessed or leaked somewhere in the booking chain. I immediately informed the hotel through the Booking.com messaging system. Instead of taking this seriously, investigating, or escalating to their security team, they simply denied responsibility and told me to contact Booking.com because I had booked via the platform. They also stated that any leak “would not be attributable to the hotel,” which is concerning given that the scammer clearly had accurate reservation information. Regardless of whether the breach occurred at the property or via their connectivity/provider systems, hotels have a duty of care to guests whose data they process. A professional response would have been to acknowledge the risk, investigate internally, and coordinate with Booking.com to protect affected guests. None of that happened. This dismissive handling of a potential data leak and impersonation scam is unacceptable and undermines trust. Guests should be aware and remain cautious if contacted outside official channels.

It’s a great location. The concept and amenities are nice, but needs maintenance. I would not book here again, though. We did not have water in our first room. It had been turned off because the sink was leaking and needed to be completely removed. We had to report the leak, as they had not noticed. We were asked to pack up and they reassigned us from a two bedroom to a single bedroom. We asked for a 2-bed (as in our original booking), and they gave us a smaller room with a safe with no batteries and a view not as good as our first booking by an alley with taxi drivers who were noisy at night and early in the morning. Maintenance had to come late at night to adjust something in the shower so water would come out in this second room. Next day, our keys stopped working mid-stay. You can also hear other room neighbors at night. We spoke to the manager requested a price adjustment because of the inconveniences and slight downgrade, but the response was that they accommodated all our needs and the room is in the same “category” as the original, therefore they saw no reason to adjust. For the price, not a great experience. I regretted not looking into Airbnb stays instead.

Ambience and decoration are spot on, shared dpaces and lobbies are always richly scented. Rooms are spacious, and also share the decoration details that add the extra touch. Unfortunately, a very big drawback regarding the rooms is the AC units, they are old and dont work (had to ask to have mine replaced and the second unit still did not function properly). And another big issue with the room is the bathroom, it smells constantly of clogged pipes, we'd usually burn some of the provided incense to neutralise the smell.