There needs to be soundproofing done to this hotel. If someone is in the room next to you, you will hear absolutely every single thing about their stay. If you have a room overlooking the bar, get ready to listen to Led Zeppelin’s entire collection from start to finish. The doors need the ability to not slam shut so you then hear that. The staff is lovely, the wine dispenser is even lovelier but for the love of GOD invest in soundproofing.
Don't come to this hotel if you're planning on having a relaxing stay. The rooms are not soundproof and music plays outside well into the night. Patrons are drunk and screaming outside as well. EDIT: We had to raise a chargeback for the incidentals charge with our credit card. Beware of this. The bathroom also has a smell of sewerage back-up. The front desk team are not helpful and seemed frazzled during our check-in, did not explain any amenities. This is a party hotel, plain and simple.
Really disappointed with this hotel. From the moment we entered we did not feel welcome. The reception staff greets you with attitude. They also did a horrible job explaining the amenities, they did not explain to us about the inclusive wine nor the gym amenities. We only found out about them as we were checking out when we overheard them explaining to someone else. They also did not add my membership number to my reservation so now I will have to speak to corporate to have this added even though I specifically asked them to do so. On top of all this they don’t even greet you as you enter or leave the property and when you say hello they look annoyed at you. If I ever come back to Mendoza I would rather stay at the Marriot next door and I say this as Diamond Member ( which usually they give us some perk but none at all here). I believe this hotel is a really bad image for Hilton and they need some new reception staff. Edit: Something else that speaks about this hotels horrible service is after they reply saying they will add my reservation ( they did not) Also they still haven’t cancelled the charge for incidentals. When I was checking out I gave them my room key and after waiting 10 minutes while they checked the room with no update. I asked a young lady if it was almost complete because I had called an uber. She rudely said if I didn’t have anything from the mini bar then I was good. I assume this young lady was supposed to release my incidental which she didn’t.
We were mainly going to Mendoza for the Wine Country, but thought we'd stay two night in the city proper -- and glad we did. Hualta is a unique property in that it's the first urban winery hotel on the entire continent. It's hidden amongst the larger Sheraton and Hilton Hotel (which are bigger in size and amenities), but you get access to all of them, so it makes this boutique hotel seem that much bigger. The rooms have a great aesthetic, but the bathrooms look like they were from a clinic or something (all white with stainless steel sinks). My room was made up every day and the beds are beyond comfortable! When I first got to the hotel, my room smelled like cigarette smoke (which is odd because they said it's a non-smoking room). They were extremely apologetic and was able to move me pretty quickly to another room. HUGE shoutout to Celeste who made it happen and was a welcomed face during my stay. The restaurant was touted as being one of the best in the area, but the service was slow and one of our dishes was completely inedible (we couldn't cut through it because it was so overcooked). There are plenty of other restaurants around the area, so there are other options. The location is central to all of the shops, a pharmacy, and only about 10 minutes to Plaza Independencia (where we saw vendors, street performers and families out enjoying the Summer). We walked back through there after dinner around midnight one night and it still felt VERY safe (I included a picture of the street at midnight). Because of the location, the cleanliness of the hotel and the staff, I would HIGHLY recommend this gem.
Great Location with an unusual concept: an urban hotel winery! Rooms were great. Pity the outdoor pool was closed for maintenance but we were able to use the indoor pool at the hotel next door. The restaurant, La Cabrera, was disappointing. Dinner was mediocre (although our young waitress was a sweetie). Service slow and breakfast was a disaster: the staff were overwhelmed with too many guests. Every morning they ran out of coffee, coffee mugs, scrambled eggs. 3 out of 4 mornings I had no coffee. The hotel needs 50 more coffee cups, 50 more plates & 50 more wine glasses. We were told that, as a Hilton Honours member, we were entitled to enjoy wine from the dispenser throughout the day. "Just ask at the bar for a glass". There were never ever glasses for wine but always a wine glass available for an over-priced G&T! The designer stainless steel sinks in the bathroom look great before one turns the faucet on. Then look horrible! The si k's too wide not allowing room for his & her toiletries bags. The bidet & the toilet should swap places. Only room for one person in the bathroom at a time! The hotel price was good value for money for the accommodation but the Jacaranda Bar is over-priced. We had an impromptu fire alarm late in the evening. No explanation was forthcoming. Celeste on the front desk was excellent. We did, however, enjoy our stay.
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