Vibe Hotel Melbourne

Excellent, nice hotel. The location is just perfect. I loved the view from the 21st floor. I was really satisfied with the cleanliness of the room. Everything was included what you possibly need in a hotel room. The minibar had lots of items for your convenience. The bed was OK but I would have preferred a bit more firm matress. (But that's just my personal preference) I can only recommend this hotel.

Overall, the stay was very good, largely due to the hotel's location and the overall condition of the maintenance, materials, and room layout, despite a few minor issues like torn carpeting. We felt very comfortable with the quality of the hotel itself. However, there is significant room for improvement regarding the staff. They were generally unwelcoming and seemed to be working out of obligation rather than hospitality. Customer service was lacking—staff were not proactive, rarely greeted us when entering, and at times did not respond. Furthermore, several staff members struggled with English, making communication difficult for non-local guests who also do not speak English fluently. My primary grievance occurred upon check-in. I was offered a breakfast package, which I politely declined. Due to the staff's persistence, they offered us a complimentary breakfast for one day of our stay. However, upon check-out, we were charged for this breakfast. We explained the situation to the desk, clarifying that it was offered as a gift, and the staff member assured us everything was resolved. A few hours later, the charge appeared on my credit card anyway. When I called the hotel, they explained they had no record of the courtesy breakfast—turning their internal administrative failure into my financial burden. This experience was deeply frustrating and disappointing, and as a result, I will never stay at this hotel chain again, nor would I recommend it.

On arrival the front desk officer didnt look like she wanted to be there. We knew it was early and just wanted to leave our bags. At the same time we noticed a customer in the cafe walk up to the restaurant staff asking about his coffee which had been sitting in the counter for a while. The restaurant wasnt busy. Just felt like a shambolic arrival. The hotel decor was great. Fresh, light, modern and earthy. The room was clean, comfy, as specified. We were originally worried about external noise being loud but it was quiet. Couldn't hear the trains or trams and they were doing tram work over night too. Our room was also next to the lifts. Again, couldn't hear a thing. Queen bed was super soft. Not our preferred but was fine for 2 nights. Pillows were plush. The most annoying thing was when we got to the room we had towels for 2. When the room was serviced, that became towels for 1. Now at 11pm after the football and a few drinks, realising you had no towel was a bit of a let down. We ended up using the hand towel for one person. And the early morning departure meant we still had the one towel. We couldn't be bothered waiting for another towel so didnt call. Ordered room service. Club sandwich was delicious. The cold fries, not so much. The attendant was friendly and courteous. Check out was smooth. Again the staff didnt seem like they wanted to be there. No one smiled. We didnt use the other facilities. Would I stay there again? Yes. Would it be a preferred hotel? Ill find another. Plenty to choose from.

As soon as we arrived at Vibe Hotel Melbourne, the atmosphere was amazing. The lobby smelled great, the lighting was perfect, and the staff were incredibly welcoming. Check-in was super quick and smooth. However, when we got to our room (1014), we were disappointed to find that the air conditioning wasn't working and the bathroom fan was broken. We notified the staff straight away. It did take about 38 minutes for maintenance to arrive, but the maintenance man was lovely, polite, and very thorough. As soon as he assessed the issues, he quickly sorted us out with a different room. The new room was fantastic, clean, and everything worked perfectly. Despite the initial hiccup, the staff handled it well and the overall stay was great. I will definitely return next time I'm in Melbourne!