Had a great stay! The hotel is in a fantastic location, with plenty of cafes and restaurants nearby. Enzo was incredibly friendly, welcoming and helpful throughout our stay. The concierge service was also available via WhatsApp, which made communication super convenient, with quick responses and speedy service. Overall a really pleasant experience and would definitely recommend!
I’ve stayed here a few times and honestly, this is still one of my favourite places to stay whenever I’m in Melbourne. The location is probably the biggest plus — literally opposite Southern Cross Station and so close to Marvel Stadium, so it’s incredibly convenient. The prices are also pretty reasonable for the location. I really like the character of this hotel too. It has that old Melbourne charm mixed with modern touches, and I love the little bar and the hidden day spa. There’s something about the place that feels very Melbourne rather than just another generic city hotel. It’s definitely not perfect and there’s always room for improvement, but I think that’s part of the charm of an older hotel. For me, Savoy has become a bit of a Melbourne favourite, and I’ll happily keep coming back whenever I’m in the city.
The hotel spa- Really disappointing experience, particularly as we live just down the road and genuinely love supporting local businesses. From the moment you enter from the elevator, there is a noticeable damp smell, and the overall space feels tired — the furniture and interiors are in serious need of an upgrade. Unfortunately, the massage itself was also very poor and certainly not the relaxing, high-quality experience we expected. The therapists were lovely and professional, but the treatment and overall experience fell well below what we expected. We emailed the business afterwards in the hope of resolving the situation directly and explained our concerns in detail. Their response was to offer a **17% refund**, which we found incredibly disappointing and quite insulting given the experience. We really wanted to support a local business, but unfortunately this experience left us feeling that our concerns were not taken seriously.
We stayed at Savoy Room King for five nights. The location was excellent, right across from the SkyBus terminal. Check-in and check-out were quick and smooth. The staff were friendly and helpful. The room was clean and had two luggage racks, which made it easy to unpack our suitcases. The bathroom had two bath towels, one hand towel, and one face towel. I wasn't sure why only one of each was provided for two guests. We asked for another set, and they brought it to us. The bathroom wasn't very practical. The shower didn't have a door, and the sink was quite small and high, so it was easy to splash water around. Overall, we had a comfortable stay.
Upon checking into my room, I found tissue paper stuffed into the door strike plate. This is something that should never be present in a room that has been inspected and prepared for a new guest, and it suggests a clear lapse in the hotel’s room inspection procedures. More importantly, this raised serious concerns about the hotel’s security standards. As a guest, I had no way of knowing why the paper had been placed there, how long it had been there, or whether it could affect the proper functioning of the door lock. My immediate concern was whether the room was actually secure, not whether it was simply a housekeeping oversight. I reported the issue to the front desk. The manager stated that it was likely caused by a previous guest, but no apology was offered, nor did I feel that my concerns about room security were taken seriously. Even more disappointing, I was told that I would receive a follow-up phone call with an explanation, but no one ever contacted me before I checked out. The issue itself may have been relatively minor, but the lack of communication, accountability, and follow-up was disappointing. Guest safety and peace of mind should always be treated as a priority, especially when a potential security concern is reported. The hotel’s location is excellent, but this experience has significantly affected my confidence in the property’s management and security standards. Unfortunately, it would make me hesitant to stay here again. Update: The hotel has since provided a detailed explanation and confirmed that a refund was issued. I appreciate the effort taken to investigate the matter. However, I would like to clarify that the paper found in the door strike plate was not the primary reason I decided to check out. Had the situation been handled with professionalism, empathy, and a sincere apology, I would likely have continued my stay. What ultimately caused me to lose confidence was the way my concerns were handled at the time. When I raised what I believed to be a legitimate security concern, I did not feel that it was taken seriously. I was asked, “What would you like?”, which came across as dismissive rather than supportive. I was not looking for compensation; I was simply looking for reassurance and a professional response. I was also informed that no senior manager was available over the weekend, leaving me with no practical way to escalate my concerns at the time. While I appreciate the hotel’s investigation afterwards, first impressions matter. The initial response to a guest’s safety concern is ultimately what led me to leave the property.
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