Readyset Apartments At Sentinel

Well where do I begin..firstly we better get a refund from this stay because honestly im surprised this place is still able to rent rooms, OHS would have a ball here!! Our first impression on walking in , we all wanted to run out! The carpets are so badly stained throughout the whole appartment ( see photos) It looked like we'd walked into the wrong room! This place is dirty, disgusting, unhygienic, no care or respect has gone into this place, such a degrading effort and very poor first impression All the blinds were broken, all duvet covers were stained and there was a used pregnancy kit in the side drawer by my daughter and grandkids bed ( see photos) Booking.com you need to step your game up! We are frequent travellers and have never experienced this poor service before ever in all the times we have travelled, it makes us question who we trusting and booking through to ensure we are staying in a safe clean appartment , should we be looking else where because you aren't doing the right checks and procedures! This place needs to be removed ..do the right thing booking.com and save the next family! Not a happy customer!! 😡

On December 17 we stayed at apartment #105 ReadySet Apartments at Southbank Condos. As you can see from previous reviews for the same apartment in November, the apartment was a shambles and in complete unacceptable state. Similar to others, we were told that that apartment was functional where it in fact was not. They did advise us a day prior to arriving that one of the toilets was out of order. I repeatedly and strongly requested for a different apartment and although they argue they offered it, when asking for evidence when I was offered a different apartment, they failed to provide evidence and I asked several times. The main bathroom stank very badly because of the broken and dismantled toilet which was left in pieces inside the bathroom. The dishwasher didn't work. I found out it wasn't plugged in and when plugging it back in, the fuse jumped so it clearly was already broken and it wasn't repaired. They claimed they didn't know, yet it was already unplugged. I asked for a refund prior to checking in so I could rebook something suitable which they declined. When wanting to lodge a formal complaint, they told me to contact booking.com because that's where I booked. They take zero responsibility for anything and the biggest joke was when I insisted via Whatsapp messages via a number they first contacted me through and via which we had already exchanged several messages, they pretended to send an auto-reply message which was clearly made up on the spot. They did this because they tried to get rid of me and when I told them their behaviour was unacceptable, they started replying again. Conclusion, DO NOT STAY HERE or anywhere which is under the management of this company.

In November 2025 we stayed at ReadySet Apartment #105 at Southbank Condos in Melbourne. There were a number of issues with the property that warranted complaint and a subsequent request for refund: partial electricity, no wi-fi, fixtures unfit for purpose and general dirtiness. We paid full room rate in good faith. When I reported problems after our stay I received a reply from an unnamed person that said, "We apologize for the inconvenience the power point problem might cause. However, the property got fully functional and facilities working. We didn't receive any complain about Wifi during your stay so not able to help you troubleshooting to solve the issue. Therefore, unfortunately the refund is invalid under our policy under this circumstance." [sic] Not making up our experience. We did try to contact a number of support numbers listed around the apartment that either could not / would not help or who just never called back. Do not stay here. Apartment is listed in working order with full functionality; in reality IT IS NOT.

This place is a DISGRACE hell hole.. We stayed in room 111 on the 13 / 10 / 25.. I'd wish i had read reviews prior .. Honestly do NOT goo here.. It is a pig sty.. We came from5 hours away 4 my wife's operation at Austin hospital. Payed in advance for 4 nights stay..plus a $295 bond..... in which we have not received back as yet a week later......scammers.. On arrivall carpet was disgustingly filthy... Stains all on couch and rugs..like horrible stains that stunk.. Outside balcony had not been cleaned in months/ a year plus.. Dust and mold filled the AC unit. Mixer in shower did not wrk. Nearly burning my child with hot water. Around bath had huge gapping holes that water went in behind flowing to God knows where.. Holes and stains on the walls everywhere.. Never seen anything like this.!!! We stayed 1 night and left.. Tried to communicate with front desk...and wot do u know..they have nothing to do with the room they say... NOR THE CLEANERS NOR THE BOOKING AGENCY.... MY wife refused to have uss stay there another night whilst she under went an opperation the following days to come...so thank God we found a hotel the next day. THIS PLACE IS A SCAMMMM... DOO NOT GO HERE...