Punthill Ivanhoe

So very disappointed with the cleanliness of the property… the hallway carpet is filthy and smells bad. The room cleanliness is dreadful, the mould in the shower is disgusting, see photos, the spare blanket smelled so bad we had to put it outside, the receptionist provided another clean one, the lounge suite is barely holding together, and smell lingered on our clothes and in my hair (yuk) we put the clean blanket on it to sit on. The kitchen was quite clean to be fair, but the walls and the carpet are dreadful as is the smell in the bedroom. Furthermore there is mould growing in the ceiling from a water leak. Would like to return as the location is perfect for us however cannot be in such a dirty, smelly, mould infested room.

Unfortunately, I had to cancel my booking due to a fractured shoulder (supported by medical documentation), and the family members who were due to accompany and assist me were unexpectedly unable to travel because of issues relating to a clinical trial at the Austin Hospital. Despite explaining the situation and providing evidence to both staff and the director, my request for a refund was declined and I was charged over $200 for a room I was physically unable to use. I understand that businesses have cancellation policies, but I had hoped for a little more compassion and flexibility given the exceptional medical circumstances. My experience with the cancellation process left me disappointed and I won't return.

Very noisy. Our toilet door handle was falling off. Our entry door deadlock wouldn't work. The carpet in the hallway was filthy. We asked if we could sit in the interior garden NO I asked if I could go up to the top floor and take some photos of the surrounding area NO. A multi million dollar building located at the Junction of three major roads and definitely NOT SOUNDPROOF. I slept better in the hospital than I did in this place Never to return

On arrival we couldn't find the entrance to the motel . The apartment was spacious with cute little balcony. There was dust on chairs at kitchen table dust on pictures frame dust on lamp frame. The biggest thing for me was when I stripped the bed before leaving ( because I do house keeping it was just what I do when I leave somewhere). I was horrified by the state of the mattress with a massive stain on it even the mattress protector was dirty. The doona was dirty as well I was speachless being such a flash motel.