The hotel is in an extremely convenient location, close to the train station and the city centre. The rooms were clean, tidy, and comfortable. The staff were incredibly friendly, attentive, and always willing to assist guests. Kate from the Front Desk was especially lovely and helpful, and the entire Front Desk team provided excellent support throughout our stay. The rooftop swimming pool was very clean and offered a fantastic view of Melbourne. Thank you, Marriott Melbourne Docklands, for making our stay so enjoyable and memorable. We truly had a wonderful experience and would be happy to stay here again!
Melbourne Marriott Hotel Docklands
Address: 15 Waterfront WayAvailability
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I had a great stay in Marriott Melbourne Dockland hotel. We’ve been traveling with kids around the world, as a Titanium member, Ali at the front desk helped us solved our problems while checking in, we really appreciated his help! Nik at the third floor lounge took really good care of our family, and they have the best apple cider in the lounge around Australia! The breakfast is amazing! Fresh and delicious! They always greet the guests in a very friendly way! It really made us feel like home!
We had a wonderful stay at this hotel, and one moment truly stood out — the staff noticed it was my kids' birthday and surprised them with a birthday cake! It was such a thoughtful, unexpected gesture that made the whole trip feel special. My kids were absolutely thrilled, and it's the kind of small detail that shows the staff genuinely care about their guests, not just checking boxes. Beyond that lovely surprise, the overall experience was great too — comfortable rooms, friendly service, and a welcoming atmosphere throughout. It's rare to find a hotel that goes out of its way to make kids feel celebrated, and it turned a regular stay into a memorable family moment. We'll definitely be back, and I'd highly recommend this hotel to any family looking for a place that treats you like more than just a room number.
had such a great staycation experience here! staffs were friendly and accomodating, ensuring that i was well taken care of. the room was stunning, clean, and organized with essentials (especially the bathroom!). and the food was great! they offer and cater alot of options in the breakfast buffet (the pastries section being my fav part🤩). all in all, i had a pleasant time here and will def be coming back!🙂↕️🥳
Stayed at Marriott Docklands with my family recently. The location was great, and I can’t fault the check-in and check-out process, which was smooth and efficient. Unfortunately, the service throughout the stay was disappointing and let the hotel down. When we arrived, there was no body wash in the bathroom. I called reception to request some, but nothing arrived, and I eventually had to go down to reception myself to get it sorted. This became a recurring issue during the stay. I called multiple times for assistance and often nobody answered the phone, forcing me to go down to reception in person on more than one occasion. There were also several maintenance and housekeeping issues. The drain was clogged when we arrived, and opening our room door to find someone still finishing the cleaning was quite a jumpscare. The air conditioning also stopped working at one point before eventually coming back on. In the shower, part of a tile was sticking out and looked like it needed repair. There was no proper hand wash provided, only a bar of soap, and the hair dryer seemed very old and overdue for replacement. For a hotel in this price range and under the Marriott brand, I expected much better attention to detail and customer service. Having to repeatedly go down to reception because phones weren’t being answered and requests weren’t being actioned was frustrating and inconvenient. While the location was nice, the overall service experience means I wouldn’t choose to stay here again. ⭐⭐☆☆☆
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