The hotel was in a good location and the one bedroom apartment was spacious. However, the accommodation was very outdated and run down, and the overall cleanliness was poor. The bathroom, in particular, had not been cleaned properly and had mould growing in several areas. Housekeeping was also disappointing - fresh towels were simply left on the kitchen bench and the beds were not made each day. The hotel is in need of a thorough clean and significant updating.
All staff were amazing made our stay real enjoyable. Was saddened our favourite restaurant staff fella had a scheduled day off on Tuesday the day we were leaving. Rooms were clean, comfortable and had everything we needed. Location was great close to everything.
Today, we booked this hotel for our family over the phone. We were charged $306 for one night, which we were happy to pay. During the booking, we specifically asked about private car PARKING, and we were told parking was available for $35 per day. I agreed without any issue. However, when we arrived at the hotel after a long drive with tired kids, a staff member named Jerry (who said he was the owner) told us the parking fee was actually $40. When we explained that we had already been quoted $35 over the phone, his response was disappointing. He said he did not care about what was told ONLINE or over the phone because he was the “owner.” Honestly, the extra $5 was never the issue. If I can pay $306 for a room plus $35 for parking, I could easily pay another $5. The real problem was the attitude and lack of respect for customer trust. In today’s digital world, guests have many better accommodation options available. Good customer service and honesty matter a lot. Unfortunately, because of this experience, I would not recommend this hotel to my friends, family, or business associates.
Had a great stay at Mantra Southbank Melbourne with our family of 4. The whole experience was comfortable and easy from the moment we arrived. The staff were all very friendly, welcoming, and helpful throughout our stay, which made a big difference when travelling with kids. The hotel was clean, comfortable, and in an excellent location close to everything around Southbank and the city. The atmosphere felt relaxed and family-friendly, and we really enjoyed our time there. Would highly recommend staying here and would definitely come back again.
The hotel was clean & staff very nice . Breakfast was nice too, just a few improvements needed in rooms (self contained ) if the client needs to wash their dishes a cloth would be handy, the bathroom floors were dirty from day 1 , windows were dirty. The shower curtain had orange mould at the bottom needed replacing . And let the client know that the self contained room was for disabled when booking . Tv in both Rooms reception was not working properly.
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