Hotel Grand Chancellor Melbourne

The hotel is very well located and it's easy to find parking nearby. It has a very welcoming bar. The only problem with this hotel is that it doesn't have in-room safes! That's a huge issue. They have a safe at reception, which I think is crazy, as I assume everyone wants to maintain their privacy, and what you keep in a safe is PRIVACY. It's not the responsibility of the entire reception staff to know what people do or don't keep in their rooms. They should improve this. The key card kept getting blocked, which isn't good service. They should improve their customer service and specify in the applications they use to work with platforms like Booking.com, Agoda, etc., that the safe isn't inside the room, but at reception. That's zero privacy and doesn't give me the confidence to leave my things out for fear of the cleaning staff, etc. I already had a bad experience where the cleaning staff stole from me, so I won't stay in a hotel where I don't have my own safe. Besides, I find it inconvenient to have to go back and forth to reception every time I want to take something out of the safe. I don't consider it private at all. The manager's service was also appalling; the way she handled the situation when we discussed the safe issue (she literally told me, "If you don't like it, contact Agoda and leave"). Zero ethics! Zero solutions!

Thank you so much for such a wonderful stay. I would also like to extend a heartfelt thank you for taking such great care of us. We truly appreciated the beautiful room with its spectacular views, the lovely bottle of wine, and the complimentary parking. After the disappointing experience we had last year when our car was broken into, your kindness and generosity meant so much to us. You went above and beyond to make this stay relaxing, enjoyable, and memorable. Thank you again for your outstanding hospitality, we can't wait to return.

Second stay at Hotel Grand Chancellor Melbourne and it won’t be my last. Great location, with everything you need within walking distance. The rooms are always clean, comfortable and well maintained, and the staff are friendly and welcoming. Check-in was smooth and the staff made their best to accommodate an earlier check in.

⭐⭐⭐⭐⭐ 5/5 Stars We had another amazing stay at the Grand Chancellor. From the moment we arrived, reception was warm and welcoming, and all the staff were incredibly friendly and helpful throughout our stay. The buffet breakfast had a great variety of choices, with something for everyone, and was a fantastic way to start the day. This is one of our favourite places to stay, and we always enjoy coming back. Comfortable accommodation, excellent service, and a wonderful experience every time. Highly recommended! 😊