How good is it to arrive at accomodation & be greeted by friendly re option staff ! this motel has been very well maintained & updated & has plenty of off street parking. Although it is located on the corner of 2 very busy roads noise has not been an issue on either of our stays. Pls support our local businesses & book directly for competitive rates.
First impressions "Very nice" Reception was average not really pleased to see you and no happy greeting just the basic of what you needed to know re room, payment. room was clean and had what you needed but nothing else Bed was not the most comfortable kept moving away from the head board. bedding was clean but mattress cover & sheets way to large for double bed duvet was a single laid across the bed with another huge sheet over top and you couldn't pull up to keep you warm I found a blanket in wardrobe but again it draped the floor each side my room was facing the busy intersection and was very noisy Restaurant was pleasant food was very tasty evening meals were served on cold plates so was never hot and cold before you finished. Breakfast was buffet and again everything was lukewarm warm and plates cold toaster was not commercial and had issues so cereal was a better choice. with a lukewarm warm pump pot coffee. there was a barista avaliable but very slow and an extra cost in short nice stay but nothing extra on offer, & not made to feel like anyone was pleased you chose to stay with them. No room service, information, vending machine for when restaurant/bar closed and staff although pleasant didnt go out of there way to engage with customers.
Worse place I ever stayed. Toilet exhaust Fan doesn’t work Not even bare minimum like no hand wash 🧴 Old worn out room chair Mattress is solid hard like sleeping on floor A small tv not even smart. No water in room, no glasses. No milk in fridge-empty. Room was cold and heater took ages to warm up the room. Other reviews by people are worth reading
A stale smell as soon as we walked in. Upgraded to a Executive suite 😂 from a standard room..Id hate to see the standard room, they are outdated, mould in bathroom and stains on curtains and holes in carpet. The TV had local channels only and the TV was no bigger than my phone...Walls are paper thin and can hear everything your neighbours do on both sides...Don't do it...Have some dignity and find somewhere else..
Exceptional Service from Christina Saved Our Family Trip! We are a young family from Auckland with a 5-year-old, visiting Melbourne for the very first time. Unfortunately, our trip got off to a bumpy start due to some confusing information on a third-party booking site (Trips.com). We weren't aware that the sofa bed incurred an extra charge, as this wasn't clearly stated or offered as an option during the booking process. This misunderstanding caused quite a bit of stress for both us and the front desk staff. However, we were incredibly lucky to be assisted by Christina. She was exceptionally kind, professional, and patient. Understanding our frustration, she went above and beyond by providing two "perfect" alternative solutions to resolve the issue. While the online booking information was disappointing, Christina’s hospitality completely turned our experience around. It’s staff like her who make international travelers feel the true warmth of Melbourne. I highly recommend this hotel, specifically because of the high standard of service and the genuine care shown by Christina. Thank you again, Christina, for making our first visit to Melbourne a memorable one!
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