Very impressed with our stay at ACD apartments. The staff member on checking in was very friendly. Our room was very comfortable for our small family, clean, tidy and well presented. We will definitely return.
Acd Apartments
Address: 7 Caravel LaneAvailability
Description
Facilities
Reviews
This is the second time we've stayed in this building (Palladio) but the first time with ACD Apartments. The previous apartment through a different company was tired and in need of maintenance but at least it was clean... The room was filthy, the microwave was full of food splashes from previous tenants, chewing gum stuck on the wall, a dirty sock under the coffee table in the lounge, a rusty aged bbq on the balcony full to the brim with cigarette butts, dust balls full of hair every where. The ensuite bathroom mirror was covered in toothpaste spatters when we arrived, The ensuite shower leaked into the bathroom so we had to create a 'floodwall' of towels, one of the single beds in the twin room was damaged and missing a leg in the corner so it rocked every time my son got into it, we found the missing leg chucked into the bedroom cupboard later. There was a half eaten container of Ben and Jerrys ice cream in the freezer... The front desk for ACD a few doors down was always unattended during the stated opening hours so we had to call the 'out of hours' number to get someone to help, and it like felt we were bothering them for service.
The views from our 2 bedroom 2 bathroom apartment balcony were stunning! The place was spacious and the bathtub was a great size and deep which was great for relaxing at anytime. The apartments were close to the local woolworths, amazing dining options and only a short walk to the tram. The beds came with doona's which was nice for the cooler weather as other places we have stayed only have sheets. The apartment had everything we needed and we will definitely be back next time we come back to Melbourne
Nice and Clean apartment. Staff Very friendly and helpful. Best location with beautiful harbour view.
Unfortunately, our experience was very disappointing. The on-call staff member behaved unprofessionally and used unacceptable language during our interaction. We were also unhappy with the condition of the room, which was not clean and had an unpleasant smell. We were made to feel uncomfortable simply for arriving, as the staff member repeatedly complained about having to travel an hour to let us in. I would not recommend staying here.
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