Airport Tansfer

Rubbish transfer company we booked a 2 week stay in Turkey with Broadway travel and we paid privately for Bizim transfere taxi through Broadway travel for a return trip from the airport to our hotel when we landed in Turkey (Antalya) we had to wait just under an hour in the heat outside the airport to be picked up,and then taken to the wrong hotel at 1am in the morning so then we had to be picked up again and taken to our right hotel, then we had the same company pick us up to return to the airport when our holiday finished ,and our pick up time was 6pm and they turned up at 6.55 nearly an hour late again and made us very late at checkin, also the year before we went to Turkey with Luxury escapes which is the sister company of Broadway travel and exactly the same thing happened but this time we had to wait one and a half hours outside Antalya airport to go to our hotel and on our return to Antalya airport they were so late in picking us up from the hotel the check in gate was just about to close and then we had to run through the airport to the departure gate they are a complete shambles as a transfer company and would not ues them again and puts me off of booking with Broadway travel and Luxury escapes again so just be aware they are unreliable and do not trust them they do not keep to there times.

Our experience with this company was nothing short of a complete fiasco. We arrived at the designated counter (Antalya arrival, counter 99) at approximately 21:42, registered and confirmed our booking with the company's employee, only to be told to wait along with numerous other passengers and families in the waiting are behind the counter. We were left waiting until 23:10, with little to no communication, updates, or explanations. Other passengers reportedly had to endure waits of up to three hours (long transfers to different cities). To make matters worse, the company eventually cancelled our booking without any explanation, justification, or even the courtesy of notifying us properly. Had we not repeatedly insisted on getting an update, we might have been left waiting indefinitely, potentially throughout the night, with two tired and hungry children. The entire operation was unbelievably disorganised and unprofessional. There was virtually no communication, no accountability, and absolutely no consideration for customers' time or well-being. Keeping families waiting for hours without providing reliable information, only to cancel their bookings without proper notification, is simply unacceptable. This was one of the worst customer service experiences we have ever had. The company's handling of the situation demonstrated a shocking lack of professionalism and basic respect for its customers. Frankly, even one star feels far too generous. If Tripadvisor allowed negative ratings, this company would deserve minus ten stars. I would strongly advise others to think twice before using this service. A company that cannot manage its bookings, communicate with its customers, or even notify them of cancellations should not be trusted to provide a reliable service. Avoid if you value your time, your peace of mind, and your family's comfort.

We were very disappointed with this company. The transfer to our destination went smoothly, but the return transfer never arrived. According to the agreement, they were supposed to arrive at 3:30 AM, but they showed up at 11:00 PM—at which point only two of our group of eight were at the hotel. I pointed out to the driver that there had been a mistake regarding the time; he appeared to call the office, said everything was fine, and then left. When all eight of us were waiting for the transfer at the scheduled time, no one showed up. We called the office and spoke to an employee who was sleepy and barely spoke English; he simply stated that they had no vehicles available—and that was that. This resulted in an additional 300 euros in expenses, as we had to hire two separate taxis to ensure we made our flight. We received no notification from them regarding any change in the scheduled time. The staff were highly irresponsible, causing us a great deal of stress and extra costs, and they made no attempt whatsoever to help us resolve the situation.

Unreliable service – almost missed our flight! We booked a transfer in advance, but the driver never showed up. We had to order a taxi at the very last minute and barely made it to our flight. Very unprofessional and unreliable service. Would not recommend!

I had an excellent experience with Bizim Transfer! I arranged an airport transfer, and it went off without a hitch. The driver was punctual, courteous, and assisted us with our bags. The car was spotless, modern, and had great air conditioning. The ride was both safe and comfortable. I highly recommend this service to anyone visiting the area!

I had a terribile Transfer experience with Bizim transfer Shuttle from Airport to Kemer Camyuva on 12 of September 2026..They made me wait 1,5 hour at their counter desk outside of Antalya Domestic Airport...Only thing they could say is " Your transfer is on the way"...at the end the girl has closed the desk and left me on my own...TOTAL DISASTER

Very disappointing experience. Communication before arrival was excellent, but the transfer itself was poorly organised. We waited over two hours at the airport with almost no information, and the return journey took 3.5 hours. The lack of information communication at the airport and the chaos at the airport made the experience unnecessarily stressful

Driver 1, made sure we were in right place before leaving, prompt, friendly and professional. Driver 2, returned our phone and wallet to us after we left it in the taxi at time and expense to themselves. The people on the phone/text, working with us and the driver to resolve our problem. Good trustworthy company treated us like VIPs. Thank you Bizim

Fantastic service! Comfortable buses, fast transfers, and always on time. We had a situation where our son left his iPhone on the bus, and not only was the phone found, but the company driver personally brought it back to our hotel. Highly recommended!

I used their shuttle service from my hotel to Antalya airport. Im really satisfied by their service. The day before they even confirmed my flight time and pick up time via whatsapp. The shuttle bus was new nice and clean. Shuttle arrived to my hotel on time, no delays. Would use it another time as well.

I have been traveling before and I am always satisfied

Please try not to book with bizem transfers, as we were nearly coned, at Istanbul Airport, there was no one at the arrivals, we called an called, then told we need to go to gate, this an that, till we eventually found the person who was supposed to b waiting, he was abusive.

Very good friendly professional service. Great friendly staff and clean cars. Affordable prices. I used Bizim not only for airport transfer but transportation around Antalya too. 5 stars.

This is the first time have used shuttle direct. I used the airport shared shuttle service from Alanya (turkey ) to Antalya airport. The shuttle arrived at my doorstep at the exact time I was told and the driver was very polite and professional. What I liked is that he did not drive erratically and I felt safe. I highly recommend this service and will definitely use again.

Very good trasnfer company. I always used this transfer. Easy to do reservation Come on time Good service Good confirmation

I was a bit hesistant to book with this company after looking at review . However I had excellent experience . We were picked on time from the airport and dropped at our hotel. The vehicle was clean and it was comfortable ride. The support was always there and they replied to all the messages . I am glad i booked with this company

I have ordered transfer from hotel to airport at 18 50, but car came at 15, because they assume that in case you are going to airport you are putting not pick up time, but departutre time at airport. Web site form still writes pick up time, but they dont care. So i ordered, chose pick up date time and paid. I refered with screenshots to support and they did nothing. All I got a discount code for next ride which is not working. It costs me 72 eur, they does not respond for their faults.

I scheduled a pick up to take us to the airport and called the company when they were 5 minutes late, to then be told to walk 15 minutes to a different location to the one I’d arranged it from (bearing in mind we had 4 bags of luggage and were limited on time). Ended up having to call an Uber which arrived within 3 minutes.

I paid 5 EUR extra to have child seat, but the transfer was without child seat. The driver rationale was: “The trip is not long, so it does not matter”. Note: it took 30 minutes from hotel to airport. So safety for children depends on whether you drive 30 minutes or 3 hours? No matter what, I paid extra for this add on service without getting the service. I have not received my money back. Still waiting response on my mail request.

We booked with flight tracking but had to wait for our driver to turn up. Once he did, he didn’t know where he was going to our hotel. The journey took forever and included several phone calls and him pulling over outside various shops to ask for directions. We showed him the address and gave him several verbal hints about the hotel location using a translator app. He was quite dismissive and very rude to us. We could not wait to get out of his minibus. Although we had also booked an airport return with Bizim Transfer, we decided to cancel it and forfeit the money we’d spent as we no longer trusted them to arrive on time and we could not miss our flights. We would expect a driver to know in advance where he was taking his passengers. Poor service all around.

Bizim transfer didnt turn up on the day of the transfer Couldn't get through to them for 15 minutes (another issue in itself, on the day of the transfer there's no way to track your driver) Eventually when I did get through to them they told me they were unable to take us to the airport and left us stranded with no other options despite the fact that i had paid! I ended up missing my flight. Looking at reviews its clear I am not the only person that had experienced this!

Service is amazing. I have used the service twice in August 2023 with a mini bus for 12 people in Antalya and on both transfers, driver was on time and very helpful with luggages. Price is also good value for money compared to other options. Communication is done on Whatsapp and they speak English.

These guys are fantastic. After booking.com messed up my return journey by allocating a wrong time slot for return transfer (5 minutes before flight!), Davud of Bizim transfer went out of his way to make sure we got picked up at the right time in a lovely vehicle and dropped off in plenty of time to catch our return flight. Thank you Davud.

I’m having to give a very poor review but the service was absolutely terrible we went to Antalya on the 19/08/22 with TUI and the flight was delayed which was bead enough but when we got there the car had been and gone didn’t even try to leave any message to let us no what’s going on they took payment in advance i tried to contact them on my phone and they didn’t answer i text message them through wats app still no response it’s only when the TUI rep kept trying on a number that they have they answered and told him that we were not there 🤬 off course we’re not there the flight is delayed but you could off at least notified us but anyways they very reluctantly sent a car out with no AC of fan it was going to be over a hour to our hotel and we got kids the driver just ignored us but the real 🤬🤬ing fup was the driver dropped us off at the wrong hotel and drove off I had to pay another 110 euros to get us to our hotel, what a mistake to have used such a terrible transfer service stay away save your self the pain and hassle.

Used Bizim transfer between Airport and Rixos Tekirova hotel for round trip. . 15th and 25th Of July 2022 Superb service: Timely arrival of car, clean and luxury minivan - So everything was perfect. Price is a little bit higher but considering service, quality and luxury its affordable and good value for money

They are the best company when it comes to transportation in istanbul and antalya The flexibility, accuracy, luxury services and new cars are beyond amazing And Staff employee Semya was very supportive and professional doing us the reservations 👌

Good service, quick response from the call centre especially Mrs.Burcu .They arrange the car for airport pick up and drop out for us . We can make our trip more easier because of their service. The driver wait for us at the airport and drop us at the hotel which we booked. I highly recommend this Car transfer service to everyone . We hope to use your transfer again when we go to visit Alanya

I would to recommend Bizim transfer. I was travelling from Bakü city if Azerbaijan to Alanya. I was worried a bit about everything since my flight was in the night. The whole team of Bizim transfer was supportive and gave to me promise to meet me near the gate. Even I was alone coming to take this transfer. The driver was very helpful and very kind to me. This is the best transfer i have ever met

Very good transfer i used several times and always satisfied. The driver is polite and always on time.

Transport was well organised and professional. The car was comfortable and transfer took us 30min less than scheduled. I will definitely use them again.

This is a professional service at a very competitive price. I arranged everything directly with the company all paperwork sent right away, timing for collection and return were on time. Clean modern vehicles and very professional and friendly drivers. Very impressed and will use again. Thank you Bizim

Terrible service as no baby seat was provided for either trip to and from airport. Not safe for an 8 month baby to sit on your lap for 90 minutes. I even contacted them while in resort and was promised a seat for return journey an no seat was provided. Drivers where rude non interactive with us. My advice use a different company!

They welcomed me from at the airport with a smile and were very helpful. Polite and trained employees. Thank you bizimtransfer

Excellent Very professional On time Hassle free Great experience Would recommend to all Thank you for this

We were really satisfied with the service. Always on time and helpful workers. I highly recommend for you.

I used them in June. Driver speak english its very good for transfer company. We arrived on time. Punctuality its very important for me. I like this company and their car clear and comfortable.

Thank you for the perfect transfer. There are best vehicles and kindly driver. customer representative was very polite. :)

On the way there it was one big chaos. On October 14th to 15th, our flight from Düsseldorf with Sun Express was a bit later at the airport. After waiting for baggage for half an hour, we received an app from Bizim: where are you. Responded within a minute. However, the baggage took a long time. To let you know again via the app that we were still waiting. Once we arrived at their "stand," our private transfer had already left and they casually said to contact the travel agency, that we were being treated as a "no-show," and this at 3 am with two small children aged 2 and 5. We were also not listened to or taken seriously. Also very annoying that the staff would rather stand smoking than serve customers. After having paid an extra 90 euros to another company, we still had to wait 1.5 hours, so we finally arrived at the hotel at 6 in the morning instead of 2 or 3 in the morning. Infrastructure and organization are sorely lacking and I had the feeling that they were all conspiring to squeeze out more money. (And several tourists who were in the same boat as us)

Absolute disaster, despite booking many weeks in advance, we waited 2.5 hours until they had a car for us. When we kept asking, we were just put off, saying they didn't have a car available at the moment. When one was finally free, they said not all suitcases could be taken along. We naturally refused that and drove off with suitcases on our laps. We booked the transfer specifically to get to the hotel quickly. Conclusion: we would have been faster with the hotel transfer. Never again Bizim

Everything went great! The transfer was organized well, the driver arrived on time, the car was clean and comfortable. The trip went smoothly and without unnecessary delays. Thank you for the good service!

Das Geld ist weg, der Transfer hat nie stattgefunden. Ich wurde über Stunden am Flughafen hingehalten. Erst kam die Aussage ich muss warten, nach über einer Stunde sagte man mir, dass etwas schief gelaufen sei, ich hätte meine Flugnummer nicht angegeben, allerdings konnte ich das auf der Bestätigung vorweisen. Dann hieß es der Transfer kommt nach einer weiteren Stunde. Dann teilte die Hauptzentrale mit, es hätte gar keine Buchung von Hoppa gegeben, ich sei nicht eingeplant. Dann wollte ich am Flughafen mein Geld zurück. Die Mitarbeiterin dort sagte, das bekomme ich von Hoppa dem Veranstalter. Daraufhin musste ich mir nachts um 2 Uhr nach mehreren Stunden Wartezeit selbst einen Transfer organisieren. Das Geld bekomme ich nun weder von Hoppa noch von Bizimtransfer zurück. Da Bizimtransfer angegeben hat, dass ich nicht am Abholpunkt erschienen sei! Einfach nur eine Frechheit, selbst auf die Anrufprotokolle während meiner Wartezeit am Bizimtransferschalter wurde nicht eingegangen. Ich wurde einfach nur betrogen und um mein Geld erleichtert. Um Gottes Willen bloß nicht buchen!

Worst experience I have ever had waited 3 hours at Antalya airport with 35 degrees they are unclear and know nothing

Overall an unsatisfactory experience. Upon arrival from the airport we waited about 1 hour before we could drive. We were “consolated” that there was a daughter and a father who also went on the same bus, who had been waiting for 2 hours now. This is evidence of poor planning and coordination. Pay attention to payment: It is necessary to have agreed cash ready if to be paid directly to the driver. On the ride from the airport, exchange money could be given, but on the way to the airport the driver had no cash. This is an essential information that should be clearly stated in advance. The handling of luggage was also not satisfactory. The suitcases lay at the back of the bus without being properly fixed and moved during the ride. Upon arrival at the airport one of our suitcases had gone up and been damaged. Overall, an experience characterized by insufficient information, inadequate planning and inappropriate handling of luggage.

While the 7/24 transfer cars are in a bit, I was picked up alone, even just before the scheduled time and driven to the airport in an empty minivan. The interface of the sites is identical, ordering is easy. I'll keep using it.

I have had very bad experiences with Bizim Transfer and absolutely cannot recommend the service. On the way out, I had to wait a full 2 hours until the transfer finally started. On the way back it was hardly better – here again I waited 40 minutes for a vehicle to arrive at all. Customer service was unavailable during this time or did not respond to inquiries at all. In addition, more passengers were collected, which resulted in a detour of about 30 minutes. As if that wasn't enough, a break was also taken on the way. In the end, I arrived at Antalya airport just 50 minutes before departure. The baggage counter was already closed by this time – I was very lucky to be travelling with only hand luggage. Otherwise, I would definitely have missed my flight. I regularly use shuttle buses between Alanya and Antalya, but I will certainly never book Bizim Transfer again.

Recently used the services of Bizim Transfer in Turkey, and I want to share my experience. From the very beginning, the booking process proved to be very simple and convenient. It is easy to find the information you need on the site, as well as to choose the appropriate route and type of transport. I appreciated the online payment option, which saved time. Arrival at the airport went smoothly. The driver met me with the sign as promised and helped me with my luggage. The car was clean and comfortable, which made the trip even more enjoyable. During the trip, the driver was polite and professional, sharing interesting facts about local attractions. This helped to create an excellent first impression of the country. Overall, I was very pleased with the Bizim Transfer service. I recommend to anyone looking for a safe and comfortable way to travel in Turkey!

Don't make the mistake of traveling with this company. They're disrespectful and liars. I had to wait alone for more than an hour and eventually travelled with another Enterprise because there was still no vehicle.

through Bookig.com times quickly booked. Transfer from the hotel to the airport. On time and trackable in great detail in the app. At a fixed price and very comfortable to reach your destination. Here you are very well advised and everything fit wonderfully.

ATTENTION!!!!! The bizim transfer was used twice and everything was fine. Transfers were booked 14.09.2025 - from the airport to the hotel, 20.09.2025 - back. The flight was on September 21, 2025 at 2:00 a.m. The company mixed up the dates for the return trip and gave us a check-out date of 21.09.2025. It's good that in the morning I decided to check out the time... and got the answer that we check out the day after!!! Sent them a reservation and... NOTHING. They fed me promises until 3 p.m. It's a good thing we've decided to go our own way. They realized the routes were pre-planned and no one was going to offer anything. Correspondence took place for 5 hours!!! If they didn't snooze sooner, they'd stay in the hotel. In summary, the company is not reliable, be careful. You have to check and check with them. Let us not use their services anymore and do not recommend anyone!!!