Optimum Luxury Hotel & Spa

Not worth 1 star! Hotel staff rude and abrupt! Room was dirty has a wasp infestation we reported it they shrugged we asked if it can be looked at while we went out on our return nothing had been done we reported it again to be informed yes they are wasps there is nothing we can do! informed we could not go by the pool its out of season and raining it was 27 degrees and no rain and 2 people out there sunbathing. We asked for the room to be cleaned while out it was not cleaned and had to ask again. Shower had no hot water at all. Went for breakfast the cups were mouldy the food was inedible looked like porridge floating in water and cats sitting on the tables cats sat in the restaurant cats round the pool. Drinks machine was full of floating mould. When speaking to others they reported they had bed bugs visible bed bugs we did not experience bed bugs. Pure filth reception very rude and not a care disgusting place disgusting staff looks very nice but I can assure you it is not and very far from luxury

Barely worth one star – Serious safety, hygiene and room-quality problems Unfortunately, my stay at Optimum Luxury Hotel & Spa was a very disappointing experience. I encountered a long list of problems. Safety & privacy: The room door did not close/fit properly. I actually had to use a piece of furniture from inside the room to secure it. The “Do Not Disturb / No Housekeeping” button did not work, and hotel staff could open my room door without me having requested housekeeping. On some occasions, people wearing only a hotel T-shirt opened the door, saw me, and simply left. This gave me a very strong feeling of insecurity and lack of privacy, especially because there was no safe in the room to secure my documents, cash and electronic equipment. Missing safe: A safe was advertised as a room facility on Agoda, but there was no safe in my room. I reported this to reception immediately and asked for a solution. Nothing could be offered for my Standard room. I also asked about an upgrade, but was told the hotel was full. One of my photos shows the inside of the wardrobe specifically to document the absence of the advertised safe. Bed safety: The “double bed” was actually made from two single beds of different sizes pushed together. A gap appeared between them when moving during the night. During my first night, I actually fell into the gap between the two beds. Cleanliness: I found dead insects, including what appears to be a cockroach, as well as dirt/debris on surfaces. The attached photos show the condition I encountered. Television: The TV was unusable and displayed: “No channels have been installed.” Noise: There were also significant noise disturbances during my stay. I recorded the noise and have provided video evidence to my tour operator. Communication: Communication with some staff was difficult because of very limited English, which made the privacy and safety issues even more uncomfortable to deal with. I did report important problems to reception from the beginning of my stay. However, because I already felt insecure about the condition and security of my room, I preferred not to repeatedly confront staff during the stay. This was not one isolated inconvenience. It was a combination of poor cleanliness, missing advertised facilities, a defective door, lack of privacy, a dangerous bed configuration, noise and inadequate room conditions. For me, the most concerning issue was the feeling that I could not properly secure my own room or my belongings. I would strongly recommend the hotel review the condition of this room and the facilities advertised before assigning it to another guest.

Stayed here whilst my friend had his teeth done. Shima the receptionist was very accommodating, she was helpful, always smiling, and helped in anyway she could. A credit to the company. I couldn't recommend a receptionist enough. The manager was always friendly and smiling. The food was nice. The accommodation met our needs. The pool and lounging area was clean and tidy. The waitresses were always smiling. And tended to all our needs whilst in the restaurant, or around the pool. The cleaning staff came in daily. And the room was kept clean and tidy, with clean bedding and towels daily. Above and beyond expectations.

Decent hotel, all rooms are suites and very pleasant. The spa downstairs is great with sauna and steam room, indoor pool etc. the only thing really is the cats at meal times, my partner is allergic and they are everywhere! It's a shame it's not closer to the touristy stuff but I would stay here again.