Maxx Royal Belek Golf Resort

Good food, great selection of drinks, nice garden, spacious and clean rooms. On the other side some annoying aspects are reduceing the luxury feeling. The rooms are more than ready for an update. The management should think about adult only areas in the restaurants. In the open restaurant areas is smoking allowed. It is not possible to enjoy your dinner, when peole are smoking at the next table.

We had the chance to stay in one of the villas at Maxx Royal with our kids, and we absolutely loved our experience. The villa was beautiful and exceptionally clean, with a private pool, sauna, and our own hammam. Having a dedicated butler taking care of us throughout our stay made everything even more comfortable and enjoyable. The hotel facilities are amazing. The pools are spotless and very well serviced, and the food was delicious with a great variety of options, including plenty of healthy choices. The service throughout the hotel was incredible, and everything was so well taken care of. My husband, our kids, and I truly loved our stay, and we would definitely come back again. A wonderful place for a family vacation and an experience we will remember!

**3★ – Good holiday, disappointing luxury experience** We had a relaxing holiday, and the staff were always polite and hardworking. Service around the pool and in the restaurants was efficient, and buggy transport was rather quick. However, several aspects of the experience fell well below what I would expect from a hotel in this price range. The biggest disappointment was the hotel's insistence on using its app for concierge requests and restaurant bookings. My phone could not support it, but instead of simply offering an alternative, I was repeatedly told to update my phone or use another device. Nobody had mentioned this before our arrival. In the end, everything was handled through WhatsApp anyway, but after being repeatedly told that the app was essential, I felt uncomfortable contacting the concierge. Luxury hospitality should adapt to guests, not expect guests to adapt their personal devices. The arrival area also lacked the feeling of a luxury resort. The entrance was crowded with luggage, the staff seemed busy managing logistics rather than welcoming guests, and while guests waited outside in the heat for taxis, nobody offered water. The taxi service hired by the hotel was another disappointment. We simply asked to visit some shops but were taken to tourist-oriented stores instead. Even after we asked to go to a normal supermarket, the driver kept trying to persuade us otherwise. I would expect a luxury hotel to work with transport providers that put guests' convenience first. Finally, the prices in the resort shop felt excessive. I understand that hotel shops charge more than local stores. However, charging several times the normal price for basic holiday essentials such as spf may increase revenue, but it does little to reflect the spirit of genuine luxury, where guests' comfort should always come first. For me, luxury is not about apps or expensive boutiques. It is about comfort, flexibility and making guests feel genuinely looked after. Unfortunately, that wasn't the experience we had.

We stayed at Maxx Royal Belek over Easter. It is a large, impressive resort with loads for children to do, and our kids loved the games, soft play, chocolatier, ice cream and patisserie areas. The kids’ club facilities were also excellent, although the child safety/access controls felt weaker than we would expect at this level, so we personally would not have felt comfortable leaving smaller children there in the same way we might at an Ikos-style resort. The buffet was vast and generally decent, but not excellent. It tries to cater for almost every type of food from around the world, which is impressive in scale but means it can be quite hit and miss depending on what you actually want to eat. Our biggest frustration, and the reason we checked out early, was the difficulty booking à la carte restaurants. On our first night we tried to book at 4:30pm and were told bookings had closed at 4pm, with no phone number or obvious alternative way to book. On another day we tried to book teppanyaki at 3:30pm and were told it was full. We immediately asked for the steakhouse instead, but the response came at 4:05pm, by which point bookings had closed again. When we finally did get into teppanyaki, there was plenty of space, despite our friends being told they could not join us because it was full. The whole system felt designed to keep most guests using the buffet and no-book restaurants, while preserving capacity in the à la carte venues for VIPs, villas and premium accommodation. Staff were very well drilled in their responses, but it became hugely frustrating. I think many guests will absolutely love Maxx Royal, especially families who are happy with the buffet and casual dining options. But if access to the nicer à la carte restaurants is important to you, be prepared for frustration. For us, after facing the prospect of yet another buffet meal, we decided to spend the last few days at the Nickelodeon hotel and do some theme park-style fun instead.