Artemis Princess

We were very excited about this holiday after seeing how highly rated the hotel was, but our experience was entirely different and very disappointing compared to all the other 4* hotels we had been to in Turkey. Let's start with the good: -location is great, less than 5 minutes walk to the private beach (with free lounges and umbrellas) -room was large enough and had all the amenities you need (safe, TV, fridge, hairdryer) -the manager comes around at mealtimes to ask if everything is in order with your stay, the staff is generally friendly and helpful - cleaning was alright, bedsheets changed every 3 days, beach towels changed as often as you need need - some of the food was delicious - the view from the 5th floor restaurant is amazing and the great music and artsy plates create an all around beautiful atmosphere - when there was a problem with a senzor beeping in the hallway at night, the staff was prompt in calling the technical guy and fixing it it - the ice-cream at the detox bar is great Now for the bad: - the hotel looks like it hasn't been renovated in a couple decades. Everything in the room looks old and worn our. We got bedsheets with stains on them and towels with holes (see pictures) -the food is very hit and miss. Some stuff was great, but other stuff was inedible. The desserts were the worst, cheapest options they could find (except the baklava). The breakfast was repetitive and the options were quite poor. - i got DIARRHEA in the middle of my stay. I hadn't eaten or drunk anything outside the hotel so it must have been something that served. -the hotel calls itself ultra all-inclusive but the beach services are disgraceful. No beach bar, so you can't even get a glass of water and you have to use the neighbor's toilet and showers. Some of the sunlounges were very dirty, like they had never been cleaned (see picture) -the beach is made of pebbles and there are huge stone slabs in the water so you have to wear watershoes and be careful - the only entertainment provided consisted in live music a couple times a week, with a singer who was terribly off-tune and sounded like bad karaoke. - some of the glasses at the pool bar were dirty, with lip marks on the rims All in all, definitely not a 4* hotel and entirely not what it is hyped up to be by all these great reviews. Baffling :(

Our experience at Citrus Plaza was quite mixed. We arrived very late after travelling all day. The receptionists who welcomed us were very, very nice, and one even helped with our luggage. We had booked a standard double room, and he asked if we wanted a double bed. When we said yes, he told us we could change rooms the next day. Our first room was a family room, which wasn’t a problem, but I found hairs on the bedding, a torn pillowcase and towels with holes. The room and bathroom also felt quite dated. I don’t mind older things at all and actually appreciate reusing things from a sustainability perspective, but they should still feel clean and well maintained. After reading so many amazing reviews, our first impression was quite different from what we expected. The next day we went to change rooms as instructed. After some discussion, we were given another room card and dragged our luggage there, only to open the door and find someone’s shoes and belongings inside. I went back to reception and the receptionist came with me to check. While walking there she started explaining how guests sometimes leave things behind. I was getting frustrated and told her there had obviously been a miscommunication and it would have been better to simply explain what we were supposed to do. Apparently, we were meant to leave our luggage and wait for the room to be cleaned, but nobody had told us this. Clearer communication would have avoided the entire situation. We also had an air conditioner making a high-pitched noise that kept us awake. The initial response from reception was a little frustrating, but to their credit, the problem was fixed and we didn’t have an issue with it afterwards. There were definitely positives! The detox bar staff were incredibly friendly and probably one of the highlights of the hotel. One of the guys even gave us milk for a cat and dog, which was very sweet. The location is convenient, with lots of shops and the beach nearby. A tip for future guests: download BinBin or another electric scooter app! For very little money you can easily explore central Alanya or go the other direction towards the river where it meets the sea. We loved swimming there because the cooler river water mixing with the warm sea was so refreshing. The hotel food personally wasn’t for me, so we ate out quite often. There was enough choice, but some options were quite specific. For example, one night the night soup was tripe soup. That’s obviously personal taste rather than something wrong with the hotel. Overall, I don’t think Citrus Plaza is a bad hotel. There are genuinely lovely staff members, the location is good and we still enjoyed our holiday. My disappointment mostly came from the difference between the overwhelmingly positive reviews and our actual experience. I wasn’t expecting luxury, but better room checks, maintenance and clearer communication would make a big difference.

I had a wonderful stay at this hotel and highly recommend it to anyone looking for a great vacation. The service was excellent, and all the staff were incredibly friendly, welcoming, and always willing to help with anything we needed. The food was delicious, with a wide variety of dishes that changed every day, so there was always something new to try. The hotel was very clean and well maintained. Its location is also perfect—only a 3-minute walk to the beach, which made our stay even more enjoyable. I will definitely come back on my next visit. Thank you to the entire team for making our stay so pleasant!

We had a wonderful stay at the hotel, and a special thank you goes to Sefkan for his outstanding service. He was always friendly, kind, and incredibly hardworking. Every day he welcomed us with a smile and made sure everything was perfect for us. His positive attitude and professionalism truly made our holiday even more enjoyable. Staff like Sefkan make a real difference, and we are very grateful for everything he did. Thank you, Sefkan!