Hotel Park 10

The hotel is an older property, and the rooms are very spacious. However, the bathroom needs to be updated. The closet is located inside the bathroom, which causes clothes to absorb moisture, and the room has a noticeable musty smell. You can also hear traffic noise from outside. The hotel staff was very friendly, helpful, and always willing to answer our questions. The breakfast could be improved, as the selection and quality were somewhat limited. The gym was very disappointing. None of the machines were working, so it was impossible to use the fitness center. The hotel should repair or replace the equipment to maintain the standard and rating it aims to offer.

All employees are awesome! Nice, very attentive, always there to help and answer ALL QUESTIONS! Shout out for… Ximena is THE BEST!! She in Guest service and as a Consierge she’s the TOP! Come here and ask for Ximena… Also Andrea and Beatriz in the restaurant… and the other man that I don’t remember his name … those three are the TOP waiters. Andrea was there for everything and also to chat about Colombia and culture. Beatriz, oh my her smile and “Good morning” was always there. She called me “my boy” and for me that was top; so cute and that made a highlight in my stay. Includes breakfast which is excellent… a lot of variety! Overall… Excellent place to stay! Location in terms of prices… quite high!

The location of the hotel is excellent, which is unfortunately the best part of the experience. I stayed at this hotel for 10 days at the beginning of the month, and my experience was very disappointing. The rooms are outdated, and, even more concerning, we found small roaches in our room during our stay. On Sunday, we left the room around noon with the “Please Clean Room” sign displayed on the door. When we returned later that day, the room had not been cleaned or serviced at all. We reported both issues to the staff, but they seemed largely indifferent. While they apologized, no effort was made to move us to another room or offer any meaningful solution. For a 4-star hotel, I would expect much higher standards of cleanliness and customer service. At the very least, rooms should be properly treated to prevent insects from being present. After spending 10 days at the property, I can confidently say that the level of service and attention to guest concerns did not meet the standards one would expect from a hotel in this category. Overall, this was a very disappointing experience, and I would not stay here again.

The Best hotel en Medellin hands down. The service was exceptional the staff were amazing treating us like royalty. The food in the restaurant was beyond delicious breakfast was delicious i had to repeat my servings because i could get enough of what i think was chicharrónes. Next time i comeback to Medellin i will 100% stay at this Hotel. For all you that are unsure where to stay i recommend this Hotel eyes closed!