Peermont Walmont Ambassador (4 Star) At The Grand Palm Hotel, Casino And Convention Resort Gaborone

It is actually disturbing as to how bad this hotel is; the room I was provided for a 4-night stay was tiny, outdated & lacked any sort of amenities. The housekeeping team didn't replace used towels, top up the basic toiletries such as body wash, shampoo etc & then looked confused and bemused when called upon for these amenities. The service staff, both at front desk and restaurants try their best to help the customers but it is clear that the hotel is severley understaffed & the management has set them up to fail. I sincerely hope this hotel is taken over by a name brand & renovated + given the attention it deserves.

The service is extremely slow for a four star hotel Couldn’t order breakfast after an early check in because the kitchen was closed at 11am Only one lady was on service It took two hours for a toasted sandwich?! And the attitude was horrendous… Being made to feel like we are begging for service or attention was extremely frustrating!

Peermont Walmont Hotel is located at The Grand Palm in Gaborone, Botswana. It's a 4-star hotel connected to the convention center, offering luxurious rooms, modern amenities, and excellent services. The hotel features ¹ ² ³: - *Rooms*: 188 rooms, including deluxe rooms, executive rooms, and suites, equipped with amenities like air conditioning, flat-screen TVs, minibars, and free WiFi. - *Dining*: Multiple restaurants serving local African and international cuisine, including Mokolwane Bistro, which offers breakfast, lunch, and dinner. - *Recreational Activities*: Outdoor swimming pool, fitness center, spa services, tennis court, and a casino. - *Business and Events*: Conference center, meeting rooms, banquet hall, and business center. Guests praise the hotel's convenient location, friendly staff, and comfortable rooms, but some mention that the property is showing its age and could use some refurbishment. The hotel offers a free airport shuttle, free parking, and 24-hour front desk service ¹ ⁴ ³.

Needs improvement. Service was slow. The rooms need refreshing. The bathroom is small and awkward. Went for a wedding and they just were not prepared to accommodate a large group. The Air Conditining was loud and our door lock didn't work well. Disappointing. Close to the airport, 15 mins without traffic.