Private Departure Transfer To Boston Airport Bos

The driver was kind and arrived on time as expected. Contact with the driver was easy and pickup process was smooth EXCEPT….we booked a tour for 6 adults with luggage and the vehicle could only accommodate 4. This was disastrous. At the end of our vacation We had to split and pay for a taxi in addition to the tour!!! It would have been cheaper for us to simply take 2 taxis!!!

Our driver was a courteous gentleman who was on time. Excellent job, and thanks for the quick (and safe) trip to Logan!

I had such a terrible experience during the first leg of this reservation that I canceled the second half of the round trip. Apparently Carmel Limo is the sourced out provider for Viator in Boston and it's a rat race to get your transportation. Will be using a different service from now on.

The ride from the hotel to the airport was quick & easy 15-20 minutes to the airport Excellent driver. (Since I was never sent a text to comment on the ride to the hotel from the airport I will rate it here.) I will never use your service again. When we got in the car it smelled of pot. The driver drove us a back way through an industrial area that took almost an hour to get to the hotel.

The drive was right on time for so early in the morning! I didn't have to worry about a thing - He took us right to our part of the airport.

Driver was very polite and arrived on time. Trip to airport was uneventful and had enough time to enjoy breakfast at the airport before departure.

I want a full refund. Your dispatcher got our pick up time wrong even after i called 24 hours in advance to confirm. They could not get to us in time to take us to the airport. We did not use your service because we are on a schedule and you were not able to pick us up at the prearranged time. I am entitled to a full refund because you failed.

The driver never showed up! We will never use this service ever again!! We had to find another ride to the airport.

Once again, my clients were stranded and had to use Uber. Carmel Limo Service did not pick them up at the airport and canceled 30 minutes before pick up time due to not having a vehicle, nor did they transport them to the airport because they said the clients would have to upgrade because the mini van reserved would not accommodate 2 adults, 2 children, 4 carry on size suitcases and 4 backpacks, which the clients could have held in their lap.

Warning!!! Do not use. We booked them for an early morning transfer to the airport. I had contacted them the day before to confirm. Everything was confirmed. I even had a text to track our driver. Morning of, nobody shows up. I call and they inform me that they cancelled. No call, no text, no updates on my tracking link. I looked back at emails and had one 8 hours prior to waking up that morning that just said to call them regarding our transfer, nothing else. I was furiously left scrambling to get to the airport with two older parents and two younger kids. Thankfully Uber came through and it was cheaper than this transfer company. Do not use. Uber is 1000x better and more reliable.

I rang during the week to confirm transfer. They told me all was well and they would be there considering the didn’t turn up previously from airport to hotel. I received and email past bed time wanting more money or the wasnt going to be there to get us as there was somehow a discrepancy in the address. Again, left stranded. Disgusting service.

I was over charged toll fee to and from Logan airport. Total for both was $18.50. Considering how much I paid for the ride each way for two people was $56 each way. Both drivers where dishonest.

Courteous driver called me that he was being late bt 10 minutes. Came as he said at the time he said. Easy to use this service for no worry.

Driver was early, safe driving, clean car, knew the best route. Willnusne again if the opportunity arises.

Driver was hard to access by phone to confirm pickup but once in touch he was on time. He was courteous and provided good service.

We were lucky to have Jeff as our driver for both our arrival and departure rides. Lovely car and even better conversation!

Surprised non disclosed cost with no receipts. Way more expensive then a taxis Not worth $65 one way

Driver was very friendly and on time. He loaded the luggage into the car, got us to the airport on time and unloaded the luggage when we arrived at the airport. Very pleasant experience!

Book airport transport but the limo company cancelled on the evening prior to departure. Had to scramble and make other arrangements.

When I booked this trip through Viator, I selected an SUV because of the number of passengers and luggage. When I talked with the actual car company, they said they were not informed well in advance of the SUV requirement. Let me be clear the driver was very nice and managed to cram us and our luggage in a Honda Pilot. Our trip was safe and fast to the airport. I take issue with the communication between Viator and the car company. That’s where the improvement is needed.

We were 5 passenger with 5 luggage and we ask for suv and the car they send are for 5 passenger and 2 luggage. We have to take air luggage in or seat. Very difficult time.

LOVE Carmel!! The driver was early and was good at navigating the traffic in Manhattan. I made a mistake on which terminal I was departing from at LGA but he smoothly got me to the correct one. Lots of help with my luggage and walker. You can't find a better car service!

I did receive a call with estimated pick up range, but in the future would appreciate a description of car and driver to know who to look for. Again, for the "new" toll fee-this should have been previously part of the email/payment and not just something told on the way.

Was prompt, worked hard to get all our luggage to fit. The car was very clean and he was a safe driver

Not punctual at all and required several calls to the customer center to make sure that the driver arrived at the place originally provided during the booking process. That was such a panic moment in the very early morning when no other options were available. The driver drove very fast later on our way to the airport, which was not comfortable for those who have motion sickness easily. I was not sure how the driver ended up even having the courage to ask for tips, which was "surprising", given the service.

Gene was again our driver at my request and he was early and waited patiently for us. I recommended your company and Gene to a friend that will be in the Boston area next month.

Easy, on time transportation to Logan airport in Boston. Read the trip info, follow step-by-step instructions in confirmation email.

Changed pick up location with Viator but they did not inform the vendor. Luckily, I spoke with vendor and they have to charge additional fee. Extra charge was fine but the way the vendor talked, "do you want it or not" in a very unpleasant manner! Then, we were charged extra fee for a luggage!

I have booked this company three times now, each time thinking that it would turn out better. I was wrong. The first time, the car wanted to pick me up from 'Departures' rather than baggage claim so I had to lug my luggage up to meet the car. The next time and this time, the car did not show. After waiting and searching, I phoned the company. The associate was beyond rude and VERY hard to understand. By the time that they located my reservation and were going to 'dispatch' a car, I was already in a taxi headed to the hotel. Each time they refused to reimburse my money by lying to Viator. I travel a lot. This is one of the worst services.

We organised a transfer from Back bay to the airport, thinking it would be easier. We were wrong. At the agreed pick up time, the car was no where to be seen. We called the company and they were extremely rude, informing me that the car was late, as if it was my fault. when the driver arrived over 20 mins late, he didn't offer an apology or explanation, he just asked for $$ for the tolls. Upon reflection, it would be much easier and cheaper to use an Uber.

<p>Only reason for not giving 5stars is that I felt being asked for extra to pay for the toll road was a bit much - price paid should have been sufficient to cover this. Otherwise excellent prompt and friendly service.</p>

<p>It wasn't bad enough going there that we had to pay a toll 3 when arriving and being brought to our hotel but this time we were asked to pay the toll both ways. 7.50. And then they expect a tip too. What do you actually pay for. I'll take an Uber next time.</p>

<p>Comfortable and clean and a very knowledgeable driver. Highly recommend!!</p>

<p>changed our time for pickup with out notice, had to get up 1 hour early and sit at the airport for over 3 hours, not needed.</p>

<p>There was a misunderstanding about who would be to pick up me, but everything was ok at the end.</p>

<p>Followed Viators instructions and phoned company after the luggage was collected. Told where to wait - the driver attempted to phone me three times, but the line kept cutting out. Waited for fifteen minutes before he arrived. Tried to make polite conversation but he wasnt in the mood.</p>

<p>Good communication - pick up and transport to hotel was great!<br/> We will do this again.</p>

<p>This was really bad. Two parties came into airport different times for trip to hotel same hotel and same day but each driver charged a different price for toll fee. On trip back same route to airport the fee was different again. Not sure what is going on here.</p>

<p>Wonderful experience. The driver was early, thus avoiding any anxiety. He was friendly, efficient, helpful and a good driver. What more could we ask for?</p>

<p>Again great service, on time, friendly driver, Jeff was tremendous, Our go to service in Boston from now on. Thank you.</p>

<p>I thought that the toll and airport charge was a bit more than expected. The driver was on time and we arrived timely. So we were pleased with that part of the service. I think a Taxi would have been a bit reasonable.</p>

<p>Driver was early, courteous and helpful. Initial contacts were courteous but gave insufficient information. Would use again but be more prepared with questions.</p>

<p>This transfer was much better, it was private and on time.</p>

<p>No problems, driver was very pleasant, helpful with luggage.</p>

<p>driver was on time, he was friendly, my experience was good , I will use them again</p>

<p>Collected from hotel at time stated and gave us a smooth ride through to the airport terminal, stopped right outside our departure check-in area and unloaded all luggage. We arrived all ready for our flight home, no hassle and plenty of room in a very comfortable and clean vehicle. Would recommend to anyone.</p>

<p>The driver and transfer to our hotel was very nice. The only issue I have is that I received a phone call the morning of our flight while we were at the airport advising that I was misquoted the cost when I booked and that I owed additional money if I still wanted to be picked up. My thoughts were that I gave the person at Viator the correct information and should not have been held responsible for an error on Viator's part.</p>

<p>We originally booked to depart from the Hotel at 6:45 a.m. but when we arrived in Boston and learned of the time the trip took from airport to Hotel I called and changed our departure time to 6:30. The driver did not arrive until nearly 7:00 which was late either way you look at it. This was only after three calls to check on when the driver would come. The hotel had plenty of transportation options to use other than Viator, and we could already have been at the airport.</p>

<p>Our driver arrived at our hotel earlier than scheduled, just to be sure we would not be there waiting for him, as he said. Very courteous and careful driver, quick to help with bags and very friendly. The car was a big sedan, with plenty of legroom in the rear. We were dropped of right next to the doors into departures at Logan Airport. Highly recommended.</p>