The Newbury Boston

How do you explain a hotel charging 5 star rates acting worse than a cheap motel? You can’t. We stayed at the Newbury for 1 night and had to witness their absolute incompetence when the fire alarm went off at 2am. Fires can happen anywhere - that isn’t the issue. How they handled it was the issue. There was no one at the desk to address guest concerns. The entire hotel was assembled in the lobby (including a wedding party staying there) and the fire department had locked off access to the elevators. However there was absolutely no one from the hotel available to address concerns, next steps, etc. No updates, no information, nothing. No one. The night manager was nowhere to be found. For a hotel that charges Four Seasons rates, this is worse than a roadside motel. This is absolutely the worst run hotel in Boston. It’s a safety hazard given the incompetence of the team. Definitely not a place I intend to stay at in the future.

Not sure why my review was taken down. I stayed here via AMEX FHR for a few days and while not upgraded, got a corner unit. Bathroom was large but no ventilation, so it got very stuffy when showering. A/C was insanely loud but did not work. I slept with the windows open, which being early April was cold but better than a hot room. Gym was great, bar was great, I wouldn’t eat at Contessa if credits for it wasn’t included in my stay. Location is great. Can walk to both Fenway and North End.

Had a great stay at the Newbury Boston for a business event. Location of the hotel is excellent being right across the Public Garden. Service at the front desk was okay but all other staff was excellent. All meals and hors d'oeuvres were very fresh and delicious.

Wonderful stay at The Newbury recently. Booked it for a weekend staycation and enjoyed every moment. 1. Getting placed in the corner room was a nice touch as the views down Newbury were great. Loved the window-side reading nook as well. The rooms were clean, nice, and the bathrooms are large. 2. Concierge service arranged for breakfast at Contessa around our preferred time—beautiful restaurant and great experience to have brunch. 3. Service was great! There were welcome treats, extra water was delivered quickly. And even late night room service was quite efficient. 4. Close access to Newbury and the public garden was great and the valet service was smooth. Would definitely stay again.