Doubletree By Hilton Hotel Boston-andover

Omelette chef was openly racist. Gave me a dirty look and scowled before I even opened my mouth. Zero smile, acted like I was an idiot. Then I watched him light up like a sunflower for white guests. Same station, same morning, completely different person. Meanwhile, the restaurant servers were incredibly polite and professional. I booked online myself, and one server assumed I was with a tour group — but she treated everyone with the same respect regardless. That's how hospitality should be. Room issues too: AC wouldn't auto-regulate, had to unplug it at night. I'm allergic to dust and could barely breathe in the room last night. Not all Asians are tourists from Asia. Some of us tip better than anyone. Treat your guests equally or don't work in hospitality.

I’d give it five stars but I’ll explain why not. We booked a room with breakfast included. We arrived and the hotel and it looked very clean and welcoming. The front desk assistant was attentive and gave us a couple of really good cookies. We arrived to the room and it looked clean and with good space. The issue was when we arrived to the breakfast room, we gave our breakfast vouchers and we sat, the attendant at the breakfast room literally asked everyone how they were doing and if they wanted anything such as coffee or orange juice. She never approached us even once to ask if we wanted juice which I wasn’t sure if we could grab ourselves because they’re were at a spot that only looked like she had access to. Some people even arrived later and she gave them friendly attention. Is it because we didn’t pay for breakfast there and we had it included in our room booking? Other than that everything was good and that’s the reason why it’s not 5 stars.

I am coming up on a month-and-a-half stay at the DoubleTree by Hilton Boston-Andover on a business trip and I cannot say enough great things about my experience. From check-in to check-out, the level of hospitality and customer service was truly exceptional. A special thank you to Tara, Vik, Mike, Jasmin, Lorena, Lisa, Alex, and Carlos, Darlene who consistently went above and beyond to make me feel welcome and ensure every aspect of my stay was comfortable. Their professionalism, friendliness, and genuine commitment to guest satisfaction made this hotel feel like a home away from home. I would also like to recognize General Manager Joey for leading such an outstanding team. It is clear that the culture of service excellence starts at the top and is reflected in every interaction throughout the property. Whether it was assistance with accommodations, recommendations, or simply being greeted with a smile after a long day, this team exceeded expectations at every opportunity. Long-term stays can sometimes feel impersonal, but the staff here made my experience memorable and enjoyable from beginning to end. One suggestion, especially for guests staying for extended periods, would be for the hotel to consider sponsoring occasional recreational activities or outings. Things such as virtual golf, bowling nights, local attractions, or other social events could be a great way to enhance the guest experience and help long-term travelers unwind and connect with others during their stay. I highly recommend the DoubleTree by Hilton Boston-Andover to anyone visiting the area and look forward to staying here again in the future.

I just had a room here and over the weekend there was a group of about five adults and thirty young children that completely took over the pooland hot tub. I checked at 3pm and that didn't bother me. I went back to check at 7pm and still all the same people. I looked again at 9pm and yes the same. I can understand the pool but why have six young children taking up the hot tub for that many hours? It's not fair. I was very disappointed because I specifically came to the hotel because it had a hot tub. The people were very rude when i inquired about using the hot tub also at 9pm. The pool area closes at ten. Needless to say, I didn't get to use it and the front desk was not helpful in this department.