Hotel Palacio De Hemingway

I stayed at Hotel Palacio de Hemingway and overall the hotel itself is well-located, charming, and the experience during the stay was pleasant. However, I need to highlight an important issue for anyone arriving by car. Before entering the restricted historic center of Ronda, I contacted the hotel and was clearly informed that guests are allowed to enter and that my vehicle registration would be handled. Based on this, I proceeded. Later, I received traffic violations for entering historical center where Hotel was—which were eventually cancelled after intervention—so in the end, it was confirmed that I had done nothing wrong. However, as a direct consequence, I was charged €80.74 in administrative fees by the rental company, which the hotel ultimately declined to take responsibility for, despite the situation arising from their instructions and internal handling. So while: - The stay itself was good - The issue was eventually resolved - The lack of ownership for the resulting costs was disappointing. My advice: If you are arriving by car, make sure you get written confirmation and follow-up regarding vehicle registration—don’t rely only on verbal assurances. A good hotel experience overall, but this aspect of customer care could be significantly improved. EDIT 26/04/2026: The hotel now claims: a. They are not responsible b. Guests choose where to drive This is not accurate. - I did NOT decide independently to enter the restricted area - I entered ONLY after receiving their explicit instructions and assurances While I acknowledge their effort in helping cancel the fines, the key issue remains that they do not take responsibility for the consequences of their own guidance For future guests: a. This hotel is located in a restricted zone with no free vehicle access b. Do NOT rely on verbal assurances c. Get written confirmation and verify independently with authorities A good stay in terms of location and atmosphere, but the lack of accountability in such an important matter is concerning. Following your response one star well deserved.