Benabola Hotel & Suites

The location is amazing, the apartment is spacious. It’s not hotel apartments, it’s just rented apartments.. because: 1- The furniture is old and tired many spots on chairs, tables. 2- no water or any complimentary minibar items (coffee or tea) 3- The beds and pillows are uncomfortable we all had back and neck pain after day 3. 4- The apartment included a kitchen (which was not included in the cleaning of housekeeping and had a note that we need to pay €30 an hour for cleaning the kitchen). 5- The washing machine was broken and doesn’t drain water. 6- No amenities (except cheap samples of Shampoo) considering the value and Marbella over priced (everything) - and top notch location of the apartment! 7- Only roll tissues in toilets provided, no tissue box or kitchen tissue rolls. 8- No house keeping after 7. 9- No in-room dining. If you need to stay in a served place choose the rooms not apartments.

The worst service I have ever experienced. The front desk team was incredibly rude and disrespectful for no reason. They told us to leave and not to come back to the hotel. This is especially shocking considering we have been loyal guests for over 10 years and stay here twice a year. We expected professionalism and respect, but received the exact opposite. Management seriously needs to train the front desk staff on how to treat guests. This experience was extremely disappointing and far below the standards we expected from this hotel.

There was mold in my shower. I informed the receptionist and nothing happened. Only after the third time they sent someone to remove the mold. The person removed the mold a bit but then said that it was not mold but the cement losing it’s white color and turning black… There also was no apology or additional help after the incident. I also tried to speak with the manager but was informed that the manager was not there…

Very noisy location. Impossible to sleep a single night cause of only one reason. No soundproofing. The windows are fine like cigarette paper. So you can hear every people talking in the street like they are in your bed. Then imagine all the drunk people going out as Puerto Banus. A disaster in terms of people. A so nice and luxury place full of awful people. Cars are going very fast in the street of Benabola hotel because there is no bumper. Crazy. And you can add the excavation construction in the street as well. Without changing the windows, this hotel is overpriced for the level of the comfort. Bathroom is out of age.