Hotel Intercity Manaus

In the middle on the night there was a random family in the middle of our room. They gave the room to another family while we were in it. The one thing a hotel cannot do. Nothing else than a 'we are sorry' was what we got.

PROS Very nice swimming pool on rooftop, not too deep so child of 6 yo could easily get around. There were quite many people but was not too crowded. Maybe slightly too little space to sit down and chill. We booked mainly due to the pool and expectations are met! We had a room on 15th floor so the views were great. Bed was comfy and very wide. Room was clean. Breakfast had a lot of choice of local and international buffet - everyone can find a choice of their own. Service is very friendly helping with luggage deposit and answering all your questions in English. CONS Our check-in to the room was only possible around 17:00 due to technical issues. Maybe we were unlucky that day, but definitely not expected. Service was trying to save the situation with some good words and friendliness. AC in the room was not working with full power, also you could see wet stains on the wall around meaning it could need a thorough service. Despite the room was properly clean you could already feel the spaces are slightly worn out.

Booked a room here via booking.com Upon arrival in the early hours of the morning, we found the room to be in poor condition, and had evidently not been cleaned properly. Under the chairs there was a lot of dust, old hair, even beetles crawling on the floor, there was a fake eyelash stuck to the wall near the sink in the bathroom and the shower handle would just fall off from the slightest touch. There was no hot water in the shower, the curtains were moldy and the window frames were cracked and evidently at risk of collapse. When we complained to the front desk the next morning they told us they couldn't help us move room or change our booking as the room was owned by someone else, but they did offer to send someone to clean the room. In the end we decided to book a couple nights at the Ibis Budget hotel instead which ended up being more comfortable and far cleaner. Avoid this place.

Room was falling apart water damage, cold shower and lights and air conditioning that didn’t work. My wife arrived on a different flight than me several hours after I checked in front desks staff apparently mistook her for an escort stopped me as I was taking her upstairs and said there was a fee for “guest” if you know what I mean. Completely unacceptable and unprofessional. The only real acceptable thing here was the free breakfast in the morning. It was quite good.