Gotta say, very nice place. This is our second stay and the all inclusive is definitely the way to go! Praba is the man! He was helpful in explaining how the all inclusive package worked, showed me which items were avaliable to us so there was no confusion and he kept the drinks coming! Great place, great staff, and great memories. We will definitely be back!
Excellent experience! The resort being a relatively short distance from the airport meant that there was a very short amount of time between landing and being in our room. The beaches were outstanding with shallow, calm, turquoise waters. Service everywhere in the resort was perfect throughout, also with our host, Diana, being easily available over Whatsapp and staying in constant touch. We loved the food at the restaurants, especially because their vegetarian food was genuinely very good. The restort was overall very quiet and beautiful with massive gorgeous Banyan trees and natural tropical landscaping with natural and well maintained sand pathways. We loved our beach bungalow which was very private and a few steps away from what was essentially our own private beach. We are hoping we can somehow come back very soon!
We had an absolutely wonderful stay at this resort and would highly recommend it to anyone looking for a memorable and relaxing experience. From the beautiful location and excellent facilities including 7 different restaurants / cafes and water activities like snorkeling, para sailing, fun tube ride, kayak, skate board etc to the warm hospitality, everything was truly exceptional. A special mention and heartfelt thanks to Khadija @ Feast, Noor @ Anchorage, Hasan @ Masala Hut and Sous Chef & our connector Chamara for going above and beyond to make our stay so comfortable and enjoyable. Their professionalism, kindness, responsiveness, and genuine care made a real difference. They consistently made us feel welcomed and valued throughout our stay. It is the dedication of staff like them that truly sets this resort apart. Their excellent service and positive attitude deserve special recognition. Overall, an outstanding experience, and we look forward to returning again. The only thing we didn't like was the complimentary photo shoot at the resort which really needs an improvement. Thank you to the entire team for making our stay so special!
We recently completed a wonderful 3-night stay in Room 240 at the Sheraton Maldives Full Moon Resort & Spa, and it was truly an unforgettable experience. Traveling with a 1-year-old kid can sometimes be challenging, but the incredible hospitality and warmth we received made our family vacation completely stress-free and enjoyable. The Service Highlights The absolute highlight of our stay was the exceptional staff. A special shout-out to Anil, Hey man and Sorav for going above and beyond to ensure we had everything we needed. Their attention to detail and hospitality made us feel incredibly welcome from day one. Culinary Excellence The food was fantastic, and the culinary team took amazing care of us. Huge thanks to Chef Narayan, Chef Tamil, and Chef Praful for preparing such delicious meals and being so accommodating. We spent a lot of our dining time at Masala Hut, where the food was spectacular. A big thank you to the wonderful stewards there who provided seamless, attentive service and made dining with a toddler an absolute breeze.
The Sheraton Full Moon has one of the most disappointing all-inclusive programs I have experienced. While the staff is friendly, attentive, and clearly has a strong service culture, the all-inclusive package itself is extremely misleading. We paid approximately $150 per person per day for the all-inclusive package, yet many items are still charged separately. Even basic minibar snacks such as peanuts and cashews were not included. In addition, the dining options became repetitive very quickly, as the menu remained largely unchanged throughout our stay, while numerous items still carried additional charges. Another disappointing aspect is the lack of flexibility. If a guest departs early, there is no refund for the unused hotel night, nor for the unused all-inclusive day. In our case, we checked out a day early and received no credit whatsoever for the unused accommodations or meal plan. The resort itself is beautiful, and most of the employees work hard to provide good service. However, my experience with the front desk was disappointing. On several occasions, I felt that any questions regarding charges or inclusions were met with resistance rather than a willingness to explain them. The overall impression was that guests were simply expected to accept additional charges without asking questions or seeking clarification. For a resort operating at this price point, I would have expected a much more transparent and customer-focused approach. Unfortunately, the pricing structure, lack of flexibility, and limitations of the all-inclusive package do not match the expectations that most travelers would have when purchasing an all-inclusive vacation. After traveling extensively around the world, I can honestly say this is one of the weakest all-inclusive programs I have encountered. I would strongly encourage future guests to carefully review what is and is not included before purchasing the package.
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