Our stay at Kaani Village & Spa was honestly a bit disappointing. The hotel feels quite outdated, and the overall condition didn’t really match the price we paid. The pool also wasn’t very clean, likely because of the trees around it, which made it less enjoyable to use. Another inconvenience was that breakfast was served in a different building, so we had to walk every morning. For just a few more bucks, we could have stayed at another Kaani hotel nearby that looked much better, so the value for money didn’t feel right. The only real positive was that the place was quiet, which we appreciated.
Kaani Village & Spa
Address: Mirihi MaguAvailability
Description
Facilities
Reviews
Very disappointed with this "hotel". Staff are nowhere to be seen and if there is any issue, you need to walk to Kaani Palm which is a 5 minute walk. This is also the case for breakfast each morning. My wife and I had to go to the other hotel late at night when our key card didnt work which is frustrating. Before booking, we asked if the wifi was good and we were told it was-this was not the case as it cuts out and is very weak. We therefore couldn't work from our hotel and will be leaving to go to another hotel. Pool is nice in the middle but one of the only positives. This is more like an apartment block than a hotel chain. The Kaani staff overall were quite unbothered with our room requests when we checked and clearly did not have enough staff to help us when we asked for rooms. In the end, we were told to come back later and as a result, the Kaani grand was then fully booked due to their lack of attention to potential customers. A lot of frustration at the reception area in the Kaani Palm with people waiting and no AC, only fans. We stayed in the Kaani hotels (Palm) 3yrs ago and the service and quality has definitely gone downhill in those 3yrs. We want to support local hotels but it's difficult to do so with such lack of service and care for their customers/potential customers.
Everything was fine the only thing is when we checkout that buggy boy scolded us infront of other guests. The reason is our boat Is 9.30 so we informed FO and and receptionist. He took our bag and waited over there more than 20 mins so this is not our mistake.... then why he scolded ?? Everyone is bound to experience stress at work, but scolding and face reaction is not acceptable 🙃 😑 .... when I did checkin FO maldivian girl too kind and friendly.
The check-in and check-out processes were very poorly communicated and significantly impacted our vacation in a negative way. On arrival, we waited at the lobby with our luggage for 30 minutes waiting for receptionist. It turns out that after 6pm, there is no receptionist at the hotel and any service has to be requested from Kaani Beach hotel 5 minutes walk away. We had a similarly bad experience with check-out and airport transfer process, where the staff did not accurately communicate where we need to go for the shuttle and we nearly missed our boat as a result. On a positive note, the breakfast has good variety and the hotel location is great.
I have received a room on 1st floor, 201. The room was pretty decent rather than what I expected from the other reviews that I read. All the amenities were include in the room. They have a floor carpet instead of a flooring. The carpet looks old and will feel different to step on after showers and after we came from beaches. The swimming pool was also decently marinated. They have a pool game, the cue stick and cue balls seems pretty old, which will be difficult to play. Regarding the breakfast, they have very less options for vegetarians. I stayed for two days, one day they have nice Indian curry to manage and the other day they don't have an option like that. Those tin it was difficult to manage and just need to serve only with breads then. The staff were also friendly. I did an early check-in for 2 hours ahead. If they have possibility like that, they will surely provide. Room service was also nice. Since, I stayed on 1st floor I had a quite days. For the people staying on ground floor, they might feel different because of the noise they get from the tourists using the pool. Overall it's okay for a Short stays.
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