Our stay was okay overall. We upgraded to a suite for more space, but the furniture was broken, uncomfortable, and the room still felt very basic. We also had to request simple items like shampoo and shower gel, and the cleaning felt rushed, the staff tried, but they were clearly under pressure. The food was decent with good variety, and the staff were genuinely lovely. The pool area was disappointing, with chairs packed too tightly and no suitable seating for guests with disabilities. The constant smoking outside also made the space unpleasant for non‑smokers. The worst part was the handling of our late check‑out. We were offered it at check‑in for my birthday, but on the day it wasn’t recorded. The front desk refused to acknowledge this and repeatedly implied we were lying, which completely ruined the experience. After paying for an upgrade and full board, being spoken to that way was unacceptable. The front‑of‑house team would benefit from further training on how to treat guests respectfully.
Hotel Palmasol Puerto Marina
Address: Avenida Del Mar Nº 7Availability
Description
Facilities
Reviews
An exceptional hotel. The staff are amazing, happy, friendly and always say Hola. The entertainment team work so hard to make sure everyone is having a good stay. Gonza and Isabella in particular go above and beyond The catering staff produce beautifully presented food each meal time and clearly take great pride in all they produce. The variety each day is incredible. My first stay but definitely not my last.
Just returned from an amazing 4 night stay. Hotel staff were phenomenal as were all the restaurant and bar staff. Entertainment were amazing with lots of daytime and evening entertainment. Special shout out to Nadia and Mercedes on entertainment you were outstanding and another special mention to Jonathan on the bar, who was super friendly and always greeted us with a smile. Absolutely loved the hotel and location and will definitely be returning. Love to everyone at Palmasol from Miranda & Ava ❤️
Nice hotel in a good place for all the amenities on the marina and surrounding area. Small ish rooms but clean and aircon works well . Reception I found very helpful. Especially Carmen she was very helpful and we were extremely grateful. BBQ night wasn’t explain very well that you eat one lot of meat then yo can order another, eventually we worked it out and we enjoyed what we had . Breakfast was very good except the coffee wasn’t that great and very strong.If you want a clean room in a good location and will be out most of the day then this hotel would be fine . Never spent much time in hotel so unable to comment on other services provided . Taxis at reception are very fast had a few €25/30 from airport.
We had a very enjoyable stay overall. The rooms were lovely and clean, with excellent air conditioning that kept the room cool even during the hottest parts of the day. The balcony was a nice size, and the shower was spacious with great water pressure. The cleaning staff were friendly and did a fantastic job throughout our stay. The reception staff were also welcoming, helpful, and always pleasant to deal with. The pool area was very busy during our stay, and it was difficult to find available sunbeds, so we chose not to spend much time there. However, the beach is only a short walk away, as is the marina, making it easy to find alternative places to relax. Sunbeds on the beach were well worth the €8, and there are plenty of lovely restaurants around the marina, all within walking distance. The only other thing to note is that the lifts are quite small, and there is a short but fairly steep hill leading up to the hotel. Because of this, I wouldn’t recommend the hotel for wheelchair users or anyone with significant mobility difficulties. Overall, a pleasant stay in a great location, with easy access to the beach, marina, and local restaurants.
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