Great location and a lovely hotel. Everything was very clean, and the rooms were really nice. It was my birthday during our stay, and completely unexpectedly, the hotel brought a cake and a bottle of wine up to our room free of charge. We hadn’t mentioned my birthday or asked for anything, so they had arranged it entirely on their own, which was such a thoughtful touch and really appreciated. A very kind gesture that made the stay even more special. Would definitely recommend!
We had a fantastic stay at this hotel and really enjoyed our experience from start to finish. The hotel is beautiful, well maintained, and has a lovely atmosphere. The pool area was a great place to relax, and the food was delicious. A special mention to Salome, who served us at the pool bar and also looked after us with the food. She was incredibly friendly, attentive, and professional, and always made us feel welcome. Her excellent service really added to our stay. Overall, a wonderful hotel with great facilities, delicious food, and fantastic staff. We would definitely recommend it and hope to come back again!
First of all, the hotel’s location is excellent, and the sunrise from our balcony was beautiful. However, the hotel is clearly in need of renovation. Luckily, our room was not exposed to the afternoon sun, as the air conditioning did not cool the room at all. There was also no ventilation in the bathroom, and the shower floor felt flexible and unstable. The hotel is very large, and the restaurant was constantly crowded and chaotic. Unfortunately, some members of staff were not particularly friendly or welcoming. Another concern was safety around the pool. Although there are signs clearly stating that glass containers are not allowed in the pool area, many guests were still drinking beer, juice, and other beverages from glasses near the pool. The hotel should enforce this rule more strictly to prevent accidents.
Just back from a 4 night break and would highly recommend this hotel. The rooms are immaculate. The food is very good. The staff are amazing. We had a premium room and it was worth every penny. I can’t praise Joaquin on the reception enough he went above and beyond to make sure we had the best experience
Myself and my girlfriend stayed at the hotel for five nights and were very impressed. The hotel is well located, just off the beach and beautiful 7km promenade. The rooms were nice and clean and the staff were lovely throughout. We chose the hotel partly due to previous reviews regarding choice of gluten free meals and were not disappointed. We are both coeliac and the hotel is very accommodating regarding gluten free diet. We had no issues finding something to eat at breakfast and dinner; there was even a gluten free section, kept completely away from the regular bread station, containing gluten free breads, pastries, cakes (most of which were individually packaged) and cereals as well as a separate toaster. We were made to feel very safe by how seriously the staff took prevention of cross contamination. There was also a very large selection of regular bread and cakes, although we cannot comment on the taste! Chef Capitán was very friendly and came out each day to show us which of the evening buffet meals were gluten free and offered other freshly prepared options if we liked. There was another chef at breakfast (apologies - we didn't catch his name) who was also very knowledgable about cross contamination and made sure to clean the pan before making us fresh omelettes. Just make sure to mention if you have any allergies when providing room number at entry to the restaurant. The staff made our stay a delight. From the receptionist that welcomed us, to the accommodation staff, the chefs and waiting staff (especially Mònica who waited on us most nights - she was always smiling, helping us with our drinks selection, and even helped to fix our table one evening after discovering it was wobbly), everyone was very friendly and helpful. The pool staff tried to encourage guests to take part in activities but had no problem if you did not want to participate. They even came up with some simple games on the days when the weather was not so great for swimming. Overall we found our stay very relaxing and look forward to staying there again.
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