Portland Harbor Hotel

You can’t beat this location and level of comfort! Our room (two queen beds) was pristinely clean and decorated upon our arrival. The bathroom outdid any expectation that I had with a deep soaking tub and spacious stand-alone shower. I loved the details in the toiletries that were available, including earth-friendly products and makeup remover! Just across the street from the hotel lies one of the original cobble stone streets with tons of bars and restaurants, and endless little shops to explore beyond that. Each floor at the hotel had the sweetest and most thoughtful pantry area that provided complimentary snacks, tea, coffee, and water. I was actually very impressed with the products that they kept in stock (everything from cookies, to yogurt and granola). I also loved that there were bikes with cute little baskets on the front that were also complimentary with a stay. The detailing was perfection here!

I booked the Portland Harbor Hotel based on its location and the many positive reviews, so we arrived with fairly high expectations. Unfortunately, our experience was very disappointing, especially considering that we paid approximately $900 per night + a valet parking fee. We will not stay here again. We travel frequently around the world and have stayed everywhere from very basic hotels to five-star properties. We understand that no hotel is perfect, but at this price point, we expected a much higher level of service and attention to detail. We arrived early and asked whether an early check-in might be possible. The receptionist told us that our room had been upgraded, that it was almost ready, and that he would call us as soon as it became available. We went out to explore Portland while we waited. Several hours passed, but we never received a call. By around 3:30 p.m., we were exhausted and returned to the hotel. We went to the front desk to ask about the room and discovered that it was already ready. Despite specifically telling us that he would call, no one had bothered to let us know. Our upgraded room was a suite, which we appreciated. Unfortunately, it was incredibly noisy. We could clearly hear loud music from outside, as well as what sounded like mechanical or boiler equipment that periodically turned on. The noise significantly affected our sleep. The most frustrating part of the experience came at checkout. We noticed an additional charge of approximately $35 and asked about it. We were told that if we spent $35 at the hotel shop, the charge would essentially be credited back. This made very little sense to us, since it meant spending money on items we neither wanted nor needed. We were later told that the charge was apparently related to a bottle of water taken from the room refrigerator. For a hotel charging around $950 per night, this felt particularly petty and poorly communicated. Adding to the frustration, our room was also supposed to include a bottle of wine, but we never received it. Any one of these issues on its own might have been minor. Taken together—the failure to contact us when our room was ready, the excessive noise, the confusing additional charge, and the missing amenity—they left us feeling that the service simply did not match the price or expectations set by the hotel. We left extremely disappointed. For approximately $950 per night, there are certain standards of service and hospitality that guests should reasonably expect, and unfortunately, our experience at the Portland Harbor Hotel fell well short of those standards. We would not stay here again, and based on our experience, we cannot recommend it to others.

Location is fantastic! And the staff at the front desk and in the restaurant were very warm and friendly. However, the room was in bad shape and looked nothing like the photos on their website. It was dated and not "refreshed" at all as their website says. The carpet is old and fraying. The end tables and dresser showed significant wear and tear. The bathroom was an improvement over the room but just not clean. There were stains on the walls and on the items by the sink, evidence of a lack of cleaning. And there was horrible black mold in the shower. Just unacceptable. As much as we liked the location, we won't go back.

Absolutely loved my stay here. The staff was extremely helpful and accommodating. One of the staff here named Matin really went out of his way to make sure we were taken care of. Really appreciated that. Will definitely come back and stay again, the location staff and vibes were perfect.