Private Transportation From Madrid Airport To City Center

TERRIBLE TERRIBLE TERRIBLE - the main reason I use these type serice is so when I get off the plane in a foreign country someone is waiting with my name on a sign to help navigate airport and getting to my hotel. This was not the case with this company, I sent several messages via WhatsApp, after 40 min I finally got a response. She said the driver was on her way and about another 15-20. She then said I should proceed to the Uber pickup point. really, if I wanted uber type service then I would have used Uber. Driver finally showed up at the pick up point. Car was dirty and small. When we arrive to the hotel. She didn’t pull upto the hotel, yet parked across the street to drop me off. Which meant I had to cross a busy street with luggage to get to the hotel. A taxi, or uber or any other service would have dropped me off in front of the hotel. aviator does a bad job betting these companies. I would have been better and cheaper to hire a taxi

Jorge was a great drover. He was communicating with me from the day before and gave us perfect directions of where to meet him.

Did not use it the meeting spot was 30 minute walk away at a different terminal I ended up using a UBER.

Delighted that they were so flexible when the airline rescheduled me one day and then changed flight numbers and times. Nice to find my driver waiting for me. Thank you.

Great ride. Our baggage got delayed but the driver patiently waited for us! Highly recommend! Thanks.

We had our tour today with Ruiz, Oscar, and Carlos. Today was one of the best tours we have ever taken. The staff were on time, informative, very kind. Made sure everyone stayed together and got a good view of all the buildings as well as in-depth history. I would definitely recommend this tour but more importantly, I would definitely recommend this staff.

The driver, Luis was very kind to wait for us while we had problem locating our luggage. He even showed us where to get a simcard for our phone.

Quiet ride. The driver was friendly. He met us at the airport. Displayed my name on his phone as was easy to find. Service was priced good..

Great service. Met us at the gate. Clean car and a good driver. Got us to the hotel quickly and safely. We had a wait afew minutes but it was good friday and the airport was empty, so there were no delays getting though baggage etc. Will use when next in Madrid.

Driver did not show up….avoid at all costs. Company also provided a discounted phone number. Could not contact private transport company. Can not believe Viator allies this type of service.

After a very long flight, going through passport and customs controls, we looked forward to having someone pick us up. The driver never showed up and we finally took a taxi. I have reported this to Vistor telling them I expected a refund but they do not respond back. Terrible terrible service

My daughter came out at 9:43PM. Driver was set to pick up at 9:30PM. All the flight details were provided. Driver was a no show. Had to call the operator and said he forgot and will send a person in 10 min. After 1 hour and repeated calls, driver showed up. While my daughter was running with the driver with her bags, he told her to hurry-up. Glad, my daughter had international plan activated.

Well, the trouble was that the driver was not waiting for me with a sign with my name on it as promised. After many phone calls and some time, the driver did pick me up.

It took awhile before we located the driver because he did have a placard bearing our name. He also doesn't speak english but a very nice guy.

Was very patient when I was held up at the airport! Very nice driver who gave me a wonderful tour of the city as we drove through. He pointed out all the big landmarks.

At first I felt worried when I saw the comments after buying the service, but the truth is that it was a total success! I literally ordered my taxi at 10:30 pm and at 10:30 pm I was receiving a message from my driver indicating where he was waiting for us! My driver, Javier, was very polite, responsible, and attentive. 100% RECOMMENDED, how nice it is to arrive in a country at that hour and be sure that they were already waiting for you.

Before booking the transfer from Madrid Airport to the hotel where I had booked a room, reading the reviews I had worried, because they were not good. Contrary to expectations, everything went well. After landing, we received an SMS from the Driver, with the indications of the Exit Door where he would be waiting for us. That's how it was. Everything went our way. We'll get it back.

After his message about whatsapp that it only takes 10-15 minutes even though we are already waiting 15 minutes, it has become 1 hour and 15 minutes, no apology, no hello, just the statement “mucho traffico”, no conversation during the drive, no nice weekend, no goodbye! So all in all a person who should do a different job than working with people. Speaking Spanish would not have been the problem. his car number is 9449 MVP, do not book through Tripadvisor, at the airport a taxi costs fixed price 33 euros, at Tripadvisor 10 euros more and then this service! Too bad we had to pay in advance, otherwise we would not have waited!

We were left lying at the airport, when we got picked up we missed the train and had to spend hotel night plus transfer plus diet and despite contacting them on numerous occasions we were not given any solution, except an attempted scam with a payment in b for taking us to our final destination that we never made.