Madrid: Skip-the-line Royal Palace Guided Tour

This was a wonderful tour! The young woman that was our tour guide was amazing! I wish I could remember her name. She was very knowledgeable!

Our guide was excellent. She spoke clearly & gave us a good amount of information without overwhelming us with too much historical information

We loved this tour, our tour guide was very knowledgeable and nice, highly recommended, sadly I don’t remember our tour guide’s name but she was amazing

We got lost and couldn’t find our tour. We started asking for help at 9:45AM through the Viatour app, but got no response. The tour leader said she tried to call me, but I have no record of that in my phone log. At 10:02 AM I got a message that that we had missed our tour. My advice: Do not book with these people. If you have trouble finding the location you’ll get no help.

Great tour , good value for money. If you wish to eacapa long lines and cues to enter the royal palace this is a great way to do it Knowledgeable guide

The guide was not at the meeting point, tickets would not download and I was unable to contact anyone via the live chat for help on vistar because the request kept saying that the email format was incorrect. Kind of ruined the morning.

Informative and perfect length to the tour. Loved that they had ear pieces so you could hear the guide.

Organized tour, good headsets. Our guide was a lovely young woman but it was hard to understand her. Well intentioned but most of us resorted to reading the English signs. Sorry

Carlos was very professional and added humor to his tour. The palace tour is a must. It is so beautiful. Although I would have liked to stay and see things for an extended time, I’d much rather hear of the historical detail than look at something beautiful with no idea what I’m looking at. Free audio guides aren’t the same as a live tour guide. Also the skip the line tickets were great.

Guide left meeting point early. (We arrived on time). Rang agent to ask for help. Told Us to go to group entrance where we were turned away. Had to join line to purchase more tickets. Replied to confirmation email to ask for full refund and email returned. Will Be taking it further to reclaim €66.

Well worthwhile. Initial confusion as our names were not on any guides list. However they sorted it out and Benny our tour guide was excellent.

I could open the tickets from your web on my laptop at home after I came back home. I could not do that on my cell at the gate. I lost my money and I am very disappointed from your service.

Our guide was Amanda. She was very knowledgeable and pleasant as she took our group through this palace. She explained it's history and describe the many items in the rooms.

Lydia (Lidia?) from IBE speaks great English and was so easy to understand. It makes such a difference in how much you get out of the experience when your guide is not stumbling over words or changing “him” to “her” or “he” to “she”. To make it even better, she was so well-versed in the history of the palace, of the art work and the history of the kings and Queens of Spain that she was able to expand our knowledge. She answered all our questions, very thoughtfully & thoroughly. I’ve been to the Royal Palace several times over the years and cannot remember a better tour!

The Royal Palace is just stunningly beautiful and a must see. Our tour guide was extremely friendly and very informative.

The tour guide was knowledgeable, friendly, flexible and very helpful. We enjoyed the tour and there was air conditioning in July.

Totally worth it. Tour guide was professional, comprehensive, and highly highly knowledgeable. You will miss so much of the history and detail if you don't use a tour and this guide made it fun and interesting.

Taking the app on the iPhone easier to find the guide we had to look a little but it was.

Alba fue muy amable y nos contó toda la historia del Palacio de la mejor manera, sabe muchísimo. Nos gustó mucho este paseo. Recomendamos!