Tony was great. Even if he didnt speak English he made it easy to communicate by using the translator on his phone. He instructed is where to wait so we can dind him right away.
We were four adults with luggage. Our flight arrived on time and the driver was on time. No fuss no mess - great service.
Receiving a message from the company providing the transport is always welcome. This helped confirm someone was going to be there. Kevin provided updates at each step so that he knew where we were and how much longer to wait.
Very efficient and friendly service . Gave some good tips about things to do in Madrid . Delivered us to the door of our accommodation. Would highly recommend this service
I booked transport from the airport to our Airbnb. The driver was to be in the arrival area holding a sign with my name. No one was there. After an exchange of phone calls I was told they were having a problem with their vehicle and told to take a cab. After we reached our Airbnb I received I a text asking for our location and saying "will take you what you spend in the transfer and some presents." This never arrived but in a subsequent phone call he said that they would transport us without charge from our hotel back to the airport when we were leaving. I asked if instead they could take us from the train station to our accommodation near the airport when we returned to Madrid two weeks later. He said yes. When I texted to confirm this the day before our return I was told it would cost 55 euro. I replied that I thought it was without charge to compensate us for what had happened when we arrived. He responded that it was only free to go to the airport. As our accommodation was a short walk from the airport we decided to go to the airport. When I told the driver we wanted to go to the airport he seemed surprised and showed me the address he had been given--our accommodation. I assumed, foolishly, that they had changed their mind and he took us to our accommodation. I assumed it would be without charge but upon arrival the driver requested payment. With my mediocre Spanish I told him there should be no charge. He texted with his management and they demanded that we pay 55 euro. I decided to stop arguing. The driver insisted on payment in cash not credit card which was fine except when I gave him 60 euro he couldn't come up with 5 euro to make change so I paid and extra 5 euro. In the final text I was offered a "free ride whenever you or your family comes back to Spain" Given my experience I am afraid that likely mean I will pay twice for one ride. This all could have been avoided if they had simply given us a refund for the service they couldn't carry out upon our arrival at the Madrid airport. In fact, they could still give us a refund.
The driver was 20-30 minutes late. We were not picked up in the type of vehicle that was expected according to your description. The vehicle in the description was a Mercedes E-class taxi. Needless to say I was very disappointed in the service provided and am requesting a full refund. Your prompt attention will be greatly appreciated.
We booked the Madrid Airport to City Center: 1-Way Premium Private Transfer to get to our hotel in Madrid. The good: the driver was nice and we were taken to the hotel. The cons: 1. The wording “Premium Private Transfer” is a misnomer. There was nothing “premium “ about the car or the service. The driver didn’t speak English and we had to keep tracking down folks at the airport to communicate with him as kept calling us because he was lost and at the incorrect terminal and approximately 20 minutes away. 2. The car was a Renault hatchback that barely fit our two pieces of luggage. There was no premium car in sight. This service was definitely a bait and switch; what was written was not was delivered.
Awful experience. Our plane landed early and we were in touch with the driver as soon as we landed. There was a long line at immigration which we told the driver about. The driver ended up leaving at the 60 minutes mark despite us just being through immigration
Unfortunately the driver arrived around one hour+ later because of car mechanical issues as he mentioned. Then he said another driver will pick us up and had to wait a little longer. The new driver arrived but the car was below standard of what I have used before with Viator, not acceptable. Both drivers were nice and courteous but it look like the first driver was overbooked on rides and called colleague. So sorry to arrive after an 8 hours flight and encounter this poor service.
Driver was friendly and professional! Was waiting with sign as we got there! Very helpful! Definetly would use again and recommend!
Ilya was a polite, informative, wonderful driver. He was waiting for us at airport arrivals and took us to his elegant van to travel to our hotel. 5 star airport transfer service!
We landed, got our bags, and found Mauricio right away. This was the best service after a ten hour flight! Thank you!!
Our airport pickup experience was excellent despite our flight being delayed by 2 hours. Our driver was incredibly friendly and understanding about the delay. During the drive to our Airbnb, he offered us valuable suggestions on places to eat and visit. He also kindly assisted with our bags, demonstrating his helpfulness and hospitality. Upon arrival, he dropped us off right at the door of our Airbnb and even offered to help carry our bags inside. It was a truly welcoming and hassle-free start to our trip.
Our airport pickup experience was excellent despite our flight being delayed by 2 hours. Our driver was incredibly friendly and understanding about the delay. During the drive to our Airbnb, he offered us valuable suggestions on places to eat and visit. He also kindly assisted with our bags, demonstrating his helpfulness and hospitality. Upon arrival, he dropped us off right at the door of our Airbnb and even offered to help carry our bags inside. It was a truly welcoming and hassle-free start to our trip.
Felipe was very good on keeping in touch with us as we navigate through the airport to get out. Got us to the hotel safe and was very informative.
<p>I highly recommend using a private transfer if flying to a country where you do not speak the language. Especially if you had been traveling for 24 hours as we had. Not only was our driver waiting for us as we exited baggage claim, but he helped us with our luggage and was able to avoid rush hour traffic transporting us to our hotel.</p>
That the driver stood me up, I wasn't at the exit of the airport lounge, there were drivers from many companies except the one that was supposed to wait for me
Excelente experiencia. Tanto el chofer como el guía, muy amables y atentos a las necesidades del grupo: viajamos con una persona en silla de ruedas, y nos ayudaron bastante.
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