Vp Jardin De Recoletos

One of the most frustrating hotel experiences I’ve ever had. The photos online are completely misleading. Room 207 looked nothing like what was advertised: a dark hallway with old carpet, a door that looked like an emergency exit, harsh hospital-style lighting, very old furniture, and a bathroom that wasn’t clean. It felt neglected and uncomfortable. We had booked three nights but ended up staying zero, because the room simply wasn’t acceptable. We moved to another hotel immediately. Check-in was rude and unhelpful. There was no one to assist with luggage, and we had to unload everything ourselves in the garage—only to be charged for the few minutes the car was there. After raising the issue with the hotel and Booking.com, Booking understood our complaint, but VP Recoletos still refused any refund, even though we didn’t stay. On top of that, they charge extra for almost everything, even basic in-room items (not minibar). Overall, outdated rooms, misleading advertising, poor service, and zero willingness to resolve issues. I strongly recommend choosing a different hotel in Madrid.

This is a perfectly fine hotel if you need a well located place to crash, but for a “4 star hotel” it felt really basic. Room was very bare bones, no waters in room, very minimal lobby / amenity. Totally fine and good beds, but not a luxury experience.

Excellent service. The staff was very helpful and quick to make suggestions. The rooms were clean and they had a small kitchenette. Breakfast was excellent. Cook to order with a lot of varieties. Excellent location and very quiet.

Our first time in Madrid, this hotel exceeded our expectations. The staff graciously welcomed us. Our suite was immaculate and well-appointed. The housekeeping day and evening staff were professional. The hotel is situated in a lovely, safe, non-touristic area with easy access to the park and dozens of museums and shops. We will return!