Nh Collection Madrid Abascal

Not a good choice if you want a relaxing stay. Visitors want a peaceful place but this was very noisy all day and even at night. Outdated rooms, terrible towels are old thin rough, not enough amenities, noisy bad soundproofing, housekeeping very noisy. Difficult to rest. All day noise, dragging furniture, difficult to rest. Hear other rooms and noise. Outside noise bad. Nice breakfast spread but need to improve quality of dishes especially warm selection. Ms Helena is great. Room service food was not good. They have good intentions but face problems with operation and infrastructure as well as need for better execution. Price too high for what you get.

I would like to share my experience at the hotel NH collection( Jose Abascal, Madrid) during my stay there with my daughter. We are Dominican, though we currently live in New Jersey, and I wanted to express how good I felt while staying there. It's been so long since I've found a group of people working in the same place with so many similar qualities. Staff members like Juanjo—who is incredibly kind and polite—made us feel like family; he always greeted us with a smile upon arrival and departure, and constantly checked if we needed any help. Likewise, Conchita, the general manager, was also super friendly, always making sure that we felt safe. And also, another member of the Front staff who was also very kind, always trying to help so that we could reach another destination like Toledo. And what else can I say but in the restaurant area, Mrs. Rebeca was always very kind, friendly, always giving us a very cordial welcome. Jesus always approached us asking if we needed anything else, as well as Mateo, Jose, and another member of the staff, who were super nice, Providing us with fantastic service. and made us laugh. We truly felt like we were at home. I also couldn't forget a very helpful person who was always making sure the room was okay and that we didn't need anything; she's the girl from the seventh floor, a very polite and, above all, very friendly girl.. We will.come back and we will bring friends and family.. Thank you! Thank you! Thank you!!. Rosanna Corniel Room #706

This hotel is in a nice upscale neighborhood of Madrid, away from the crowds and noise in other areas. There are plenty of cafés and restaurants nearby, and a mall that includes a large supermarket about ½ a mile away. The hotel is clean and offers a great selection of rooms to choose from. The staff is friendly and accommodating, responding to our questions whenever asked. Don’t skip the breakfast option. It offers a large array of items, from about a dozen different breads, rolls, and pastries. There are eggs, different meats, cheeses, and very fresh and tasty fruit. They offer made-to-order omelettes, too, if you want. The wait staff is also friendly and takes full care of your requests. I would certainly stay here again and highly recommend this hotel.

I chose this hotel primarily for its proximity to the marathon starting line and its high ratings, but unfortunately, it did not live up to the premium price tag. The Pros: The bed and pillows were genuinely comfortable, which is essential before a big race. The location is also convenient for runners. The Cons (Room Quality): The hotel feels quite dated. For a "Collection" property, I expected more modern amenities. • Outdated Tech: The TV was not a smart TV, and the coffee machine was an ancient model. • Maintenance Issues: The showerhead in our room was broken and wouldn't stay upright. • Poor Layout: Despite the square footage, the room design was inefficient and cramped. I’ve stayed in much smaller rooms in New York that felt far more comfortable and functional due to better architecture. The Management/Service (The biggest issue): The most disappointing part of our stay was how they handled a family emergency. A friend traveling with us had to cancel at the last minute because his mother suffered a brain hemorrhage and was placed in intensive care. Despite the gravity of the situation, the hotel was completely unhelpful. We were repeatedly told that "the manager would call," but they just kept stalling. In the end, they refused any refund or gesture of goodwill. Between the aging facilities and the lack of empathy from management, I will never stay at this hotel again and certainly would not recommend it to others. There are better options in the city that offer both modern comfort and better customer service.