Las Letras Gran Via

Highly recommended this hotel! From our check in with the most pleasant and professional Alba through checkout! The rooms were perfect! The beds big and comfy, the bathroom spacious with very good water pressure and attachments. The mega bonus is the beautiful private spacious deck attached to our room!! The view is very pretty with the sun hitting perfectly! See pictures included in review. The breakfast is one of the best we have encountered. So fresh and super well maintained! There is also a very comfortable bar inside with super friendly bar attendants! We had drinks one night and dessert (brownie) and mil another evening. Awesome windows to people watch 😊. I had forgot a souvenir mug when we left the bar area and en extremely kind waiter walked it up to our room!! Over the top customer service! I’m sorry I didn’t get his name. We were so impressed he didn’t just call!! We know how busy it was as we had just left!!! Thank you! Made Madrid even more fun with an amazing sleep every night as the hotel was nice and quiet! One more brilliant thing, they had glass carafes to get as much cool or hot water you needed from a cooler by the elevators. No plastic!! Loved it!! Also hotel very centralized could walk everywhere!

Super hotel with super staff ..both the Azaharas at reception were so helpful and professional throughout our recent stay late April / early May 2024. Thank you to all ..you really made our stay special. The room was lovely as was decor and traditional features and despite being so central was so so quiet with extremely comfortable beds. Breakfast service was very good and again lovely staff. Bar staff also fab. David was our hero on the 1 st May locating a taxi for us during a protest march day which was making travelling difficult. Can't thank him enough for going above and beyond for us. A very special stay and cannot recommend enough. Hope to be back!

I was staying in this Hotel with my family for over 10 days and we had an amazing experience. We can’t be more thankful with all the staff, starting in the from desk, Anthony and Ursula helped us a lot, as well as the rest of the receptionist. In the bar and restaurant the service was incredible, if you have the opportunity to take the breakfast buffet in the hotel, is one of the best decision. And finally the ladies who cleaned the rooms were extremely kind and always up to help you out. The service here is above incredible, thanks again!

We stayed for four nights and the hotel was very good and in a great location. Rooms were quite big and comfortable. Breakfast staff were excellent. Small issue that the hotel provided rooms with a kettle but no cups. Took a few times to get the cups. Nice views and small pool was very peaceful to relax in the late afternoon and get some sun. All the staff were good and will come back. Also had an accessible room which was very good. Water machine near the lift which was good. Recommended