Hotel Opera

I stayed here for 3 nights. My favorite thing about this hotel is the location, close enough to everything to walk but far enough to be out of the busy streets when it’s time to sleep (I was here for the FIFA final celebrations and was still able to sleep like a baby). I walked everywhere, never felt like I needed to use public transportation. The room was perfect for a solo traveler - a single bed, closet, desk, and small fridge. I was also on the first floor, so I was able to pop in and out really easily by using the stairs. They provide shampoo, conditioner, and body wash, but only one set of towels. There is a hairdryer and a towel warming rack. Windows open with no issues, and AC is very good. Front desk speaks English. Now for the downside and why I took away two stars… my bathroom had no shower curtain or wall, which is fine if the drain worked properly. The first night I noticed the shower wasn’t draining properly, but it wasn’t bad enough to be alarmed as it was only in the bathroom and resolved quickly once I was done. The next day I decided to wash my hair (so a longer shower) and the whole bathroom flooded, it was so bad that the water went into the bedroom (down the little ramp) and soaked my luggage and items on the floor. I had to clean it up and do a load of laundry. After this happened the whole room and bathroom smelled bad. I didn’t try the breakfast nor the restaurant downstairs, so I can’t speak on those. There are so many good restaurants, coffee shops, and a supermarket nearby. For the location alone, I would stay here again, but I’d probably pay a little more for a better room (and have them check the drain).

Just want to start off by saying the location is amazing! Its very close to the Metro and it was easy to walk to the Plaza Mayor. Lots of life in the neighborhood with lots to see and do. The staff was always very friendly and helpful. 5 Stars for service! The rooms... small. The bathroom definitely does not feel like it belongs in a 4 star hotel. Its small, not well built and after taking a shower it feels so humid in the whole room its like there's not enough airflow circulating through their HVAC. I get that Europe typically doesn't do fans in their bathrooms but yikes. We definitely had to open our windows during showers to help with the humidity. The bed was spacious and comfy however while laying down it was not pleasant looking up at ceiling. In our room there appeared to be some water damage? Not exactly sure but a pretty sizable brown stain on the ceiling. Overall, I probably wouldn't stay here again.

My wife and I are returning to the UK this morning after a 3 night break with some friends. We have had a lovely time which was enhanced by our stay in Hotel Opera. It is in an excellent location within easy walking distance of many interesting sights and venues. The hotel is well maintained to a very high standard and has excellent amenities available for guests. The best part of our hotel experience was the level of service provided by all of the excellent staff in all areas of the hotel. In particular, the reception staff and a shout out must go to Luis Miguel and Andrea who, when I initially checked in, immediately leapt into action to retrieve an important bag which i had inadvertently left in a taxi. I had no record of which taxi I had used but they managed to swiftly track the driver down and retrieve my bag. I am so grateful for their help and I felt that they definitely put my needs first and made my stay in the hotel a lovely experience. We will definitely be back. Thank you!

Hotel Opera is located in a perfect location for taking advantage of all one can do and see in the centre of Madrid. The Royal Palace, Plaza Major, the Mercado de San Miguel, la Gran Via, the Thyssen Bornemisza museum and, of course, the Opera theatre are only a stroll away. The area is bubbling of shopping opportunities, restaurants and bar of any sort. And if that is not enough the metro, almost behind the corner, gives you access to everything else. In the hotel the staff is extremely helpful, polite and discreet. The breakfast is rich and tasty and offers enough to get you going through the day without thinking of lunch. The rooms are very clean and reasonably spacious. However the style comes across as slightly outdated and overall a bit tired. The shower deserves a special mention for its generous size and the water flow which offers pressure and consistency of temperature that, with well functioning drain, make for a very enjoyable experience. Less enjoyable is the smell that sometimes can be perceived in the stairways or along the corridors revealing, perhaps, some hidden humidity issues. Overall a very good value for money accommodation even if some very demanding clientele may be disappointed.